AccountId: 011433970860
ContactId: 6567f7a5-840c-4731-a7b5-8d5d07deaae3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 439019 ms
Total Talk Time (AGENT): 165675 ms
Total Talk Time (CUSTOMER): 153433 ms
Interruptions: 1
Overall Sentiment: AGENT=0.9, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/04/6567f7a5-840c-4731-a7b5-8d5d07deaae3_20250604T19:11_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] We want.
[CUSTOMER][NEUTRAL] Hello? Hello?
[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] Oh, when I started this joblecontemi numbers [PII] instead a cercade una clean quetengo pendiente.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] No, says merecuerda pero pue mi that information.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] I'm checking the first hour.
[CUSTOMER][NEUTRAL] Nomero [PII].
[AGENT][NEUTRAL] Let me.
[AGENT][NEUTRAL] C.
[CUSTOMER][NEUTRAL] No vibe primeromi novetos is [PII] no no the [PII] or [PII].
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] And I don't mean [PII].
[AGENT][NEUTRAL] Mu.
[CUSTOMER][NEUTRAL] And so thisabland that same momentoclike tengo.
[AGENT][POSITIVE] Correct, sir.
[CUSTOMER][NEUTRAL] In the me histe quetenia came and that um comalian noso doctor porqueme requiloeso in to job acave manarlo pero and your and the lab the pero.
[AGENT][POSITIVE] Yes yes.
[AGENT][NEUTRAL] Culpe disruption.
[CUSTOMER][NEUTRAL] Ah, well, if you just can do it in in 3.
[CUSTOMER][NEUTRAL] I tried the me cellular port.
[CUSTOMER][NEUTRAL] I log in for a pele no numerary claim and the jolo summitti intoes melereque noses comunanueva claim or alco into queria versajuara amirapoquemandeel documento then the doctor so not as uh me.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Use.
[CUSTOMER][NEUTRAL] C. C.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] I know.
[AGENT][NEUTRAL] so
[CUSTOMER][NEUTRAL] OK, it's a Cleveland Clinic.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] Let me make sure.
[AGENT][NEUTRAL] document.
[CUSTOMER][NEUTRAL] Those spiciness.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] OK, weitina Jorge Henriquezar.
[AGENT][POSITIVE] Perfect diagnostic.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Um, is here.
[AGENT][NEUTRAL] bursitis of left hip.
[CUSTOMER][NEUTRAL] Bursaris.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][POSITIVE] Perfect. to see Sextamenteloitando parapo a continula.
[AGENT][NEGATIVE] Malia porque la poo polite.
[AGENT][NEUTRAL] No it's less, no like active and it's going to cinema is to uh revis clamo.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] Seba and Bal.
[AGENT][NEUTRAL] A.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] OK, let's just a look.
[AGENT][POSITIVE] Perfecto el clamado moviola poliareta.
[AGENT][NEUTRAL] Um, for a simple cinco reso cinco licenser this way.
[CUSTOMER][NEUTRAL] Take that how much.
[AGENT][NEUTRAL] You.
[CUSTOMER][NEUTRAL] She just so jumpya.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] All right, the lab just get tengo.
[AGENT][NEUTRAL] Slur.
[CUSTOMER][NEUTRAL] Second elomevacuri um me curealterapia ya in tons sierrosereclaacion con respectoalas ap tengo can be a no I mean escumento que quejo requiero oko can bear.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See a but.
[CUSTOMER][NEUTRAL] OK to rela you now I.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] Il builds the diagnosticosraimentosilexplicas the beneficio the sus principal.
[AGENT][POSITIVE] It's so simple.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][POSITIVE] OK, perfect.
[CUSTOMER][NEUTRAL] study
[CUSTOMER][NEUTRAL] When a con to esta claacion necesitalbunotrocumento yeah Jane tengotos con twice.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] No, but bassad information the documento que lebamasua solovi ques.
[CUSTOMER][NEUTRAL] Oh, OK, wait, which is my glasses.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] No, ma, so which is my glasses when because then I went at that.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] OK