AccountId: 011433970860
ContactId: 65172d95-3b62-4b10-9253-feb888fc841a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18729 ms
Total Talk Time (AGENT): 1990 ms
Total Talk Time (CUSTOMER): 7999 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/16/65172d95-3b62-4b10-9253-feb888fc841a_20250116T15:49_UTC.wav
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[AGENT][POSITIVE] Good morning thank you for calling APO.
[CUSTOMER][NEUTRAL] Yes, good morning, um, I'm calling from the broker's office and I have some questions on the enrollments.
[CUSTOMER][NEUTRAL] Hello?