AccountId: 011433970860
ContactId: 64febbb9-a422-4019-838b-8256f6cbb1b8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 333149 ms
Total Talk Time (AGENT): 178938 ms
Total Talk Time (CUSTOMER): 107709 ms
Interruptions: 0
Overall Sentiment: AGENT=0.9, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/10/64febbb9-a422-4019-838b-8256f6cbb1b8_20250310T17:22_UTC.wav
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[CUSTOMER][POSITIVE] Good.
[AGENT][NEUTRAL] We start.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] American public life in the way.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Get minore say there's house queria to forward just afia who says er yquerias joueofilimi senora tambien or is it onoloue was said.
[AGENT][NEUTRAL] OK, pole.
[CUSTOMER][NEUTRAL] The el numero esque porque.
[AGENT][NEUTRAL] No, it's not a tele diga outpatient certificate number or in hospital er number in.
[CUSTOMER][NEUTRAL] Cairoentios uno says Ocho says Mel.
[AGENT][NEUTRAL] But Jodoso says.
[CUSTOMER][NEUTRAL] C
[CUSTOMER][NEUTRAL] Ocho says M A L A.
[AGENT][POSITIVE] Mucha gracia.
[AGENT][NEUTRAL] OK, uh, medical number.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Perfect verification ersu numero eonsu et ento direction in numertelephone.
[CUSTOMER][NEUTRAL] When you know re de milo escientus and teres.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] On sequentos [PII] retreatro uno Cinco.
[CUSTOMER][POSITIVE] In telefonosin proseores benicinco quince.
[AGENT][POSITIVE] Perfect electronic senor.
[CUSTOMER][NEUTRAL] Uh, say sebao say arovahoma put on.
[AGENT][POSITIVE] Perfect. I mucha gracia for verification information one of yamora uh inscrivira oposa seguro correct.
[CUSTOMER][NEUTRAL] He's in your
[AGENT][NEUTRAL] Perfect and your grass no leemento recursoumanos all all personal que mane line pharmacion de losseurs medical and comptravajoarquelos can comoste puede er gene formulario para er include irasoposa el se.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] OK, isoquitoses porque noses emos and eliclo que quelos but that.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh, you know.
[AGENT][NEUTRAL] See, I see sineargo croqueto de via puede no porqueso esto representaria un uncambio and la polisa nos beneficios er porquete dearia aregando una persons and to the quequesis in embargo la reo.
[AGENT][NEUTRAL] Uh, communiquepar zumo all personarmanelodi in the car er con el el la gente quemane lossed.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, lava pre er Siolo quierra saidenente conelo puevo said or no one knows pue.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] independent.
[CUSTOMER][NEUTRAL] Eosaytoma seguro.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Independent.
[AGENT][NEUTRAL] Um, permit them and Itapolias permit to the police permit and so I mean by like you said.
[AGENT][NEUTRAL] contest proserta.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Um
[AGENT][NEUTRAL] No, so you now metemoqueso polia no brinda is the people the the beneficio is beneficio de porta via cirquestepori of tener la polia er clarostaisu compantravajo mando ruindo la polia used deja de travajas.
[AGENT][NEUTRAL] He used the udrianga the the is the beneficiocutepodriasir tenindo la Covertura Americans in embargo solia no no DNA is the is the beneficientos and no porias are in individual.
[CUSTOMER][NEUTRAL] OK, it to noaesque company proto service tomarussoguroga individual.
[AGENT][NEUTRAL] Uh no no and that.
[CUSTOMER][NEUTRAL] But oh my name one problem when like is much rat you are.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No [PII] much yes.
[AGENT][NEUTRAL] Get in.
[CUSTOMER][NEUTRAL] Well, that, that.