AccountId: 011433970860
ContactId: 64ef79be-e6b5-4468-87a9-756ebac928bc
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 157039 ms
Total Talk Time (AGENT): 70111 ms
Total Talk Time (CUSTOMER): 83726 ms
Interruptions: 0
Overall Sentiment: AGENT=0.3, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/23/64ef79be-e6b5-4468-87a9-756ebac928bc_20250523T16:17_UTC.wav
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[AGENT][NEUTRAL] I know the graciapoamarapelelelas for conquiente agusto.
[CUSTOMER][POSITIVE] Congracia Garcia, one of these.
[AGENT][NEUTRAL] No no.
[CUSTOMER][NEUTRAL] Mulqueenando ye a year is the losinando pero mequedaladuda and unass particle see and this is necessary and I don't know it's self molario part the claacion for cancer.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] It says conti or necessitosaca for my wall.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] See, the, the number you telephone in cakela jamase connector.
[CUSTOMER][NEUTRAL] See Gracia Garcia nova quince say strengthta painietete.
[AGENT][NEUTRAL] C CT OK uh numerals.
[CUSTOMER][NEUTRAL] Se print a sin press D as in.
[AGENT][NEUTRAL] OK, OK, I pull this up here.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Oh yeah.
[AGENT][NEUTRAL] Also electronic.
[CUSTOMER][NEUTRAL] See, is Marzo Dia de ese Cincoitto the you know place a place pasote sit in garcia rea.
[AGENT][NEUTRAL] OK. OK, if I get the formula the cancer uh-huh, a formula.
[CUSTOMER][NEUTRAL] OK, Genela partes seiona on informacionelo this is seion basepaciente me no pero is a transport and no local lojao de via es on applicaria porque no nose a queer.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, the hemola.
[CUSTOMER][NEUTRAL] Especially initio de via this but no no via had in gulato.
[AGENT][NEUTRAL] OK, Anton says no inquejana and so escao illest nomo or raveacion queviaharincuentamiahoma Iapolisa quere bors and resoposore is a part you know applicaoteenspo mhm.
[CUSTOMER][NEUTRAL] An email
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] My we and see the mass lair.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] This is malo firmo.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] I see yes, mhm. OK.
[CUSTOMER][POSITIVE] Coreo bueno esto gracias.
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] Then one to see yeah.
[CUSTOMER][NEUTRAL] We be.
[CUSTOMER][NEUTRAL] No, I still don't wish you my glasses. Uh, bye bye.
[AGENT][POSITIVE] Very nice. Alright bye bye.