AccountId: 011433970860
ContactId: 64d3f708-07da-4ea6-be39-1363951ef0be
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 31600 ms
Total Talk Time (AGENT): 9968 ms
Total Talk Time (CUSTOMER): 13402 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/05/64d3f708-07da-4ea6-be39-1363951ef0be_20250605T14:35_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] [PII] this is.
[CUSTOMER][POSITIVE] I'm so sorry you said your name is?
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEGATIVE] Oh, it's like it's a really bad connection, um.
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] You emailed me. I just sent. Hello, this is [PII]. How can I help you?
[CUSTOMER][NEGATIVE] I'm gonna try calling back. I have a really bad connection.