AccountId: 011433970860
ContactId: 64afc190-3173-4514-8004-e3640e011c1e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3920 ms
Total Talk Time (AGENT): 2559 ms
Total Talk Time (CUSTOMER): 2660 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/15/64afc190-3173-4514-8004-e3640e011c1e_20250115T21:32_UTC.wav
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[CUSTOMER][NEUTRAL] Well, I think that we should, we should put it.
[AGENT][POSITIVE] Thank you for calling. My name is [PII]