AccountId: 011433970860
ContactId: 6496e8e2-6d63-4e46-87d6-0c0d317a80db
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 40819 ms
Total Talk Time (AGENT): 4101 ms
Total Talk Time (CUSTOMER): 12649 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/20/6496e8e2-6d63-4e46-87d6-0c0d317a80db_20250320T14:13_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Thank you for calling American Public Life. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi [PII]. My name is [PII] and I'm calling from provider office and this call may be recorded for quality and training purposes. I'm checking for claim status. Could you please help me with that?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello, can you hear me?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello?