AccountId: 011433970860
ContactId: 647ade39-2f45-436e-9278-ee0aea4000ef
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 23920 ms
Total Talk Time (AGENT): 9692 ms
Total Talk Time (CUSTOMER): 3951 ms
Interruptions: 0
Overall Sentiment: AGENT=2, CUSTOMER=1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/647ade39-2f45-436e-9278-ee0aea4000ef_20250602T14:35_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] I know.
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Right
[AGENT][NEUTRAL] Hello.
[AGENT][NEGATIVE] Disconnecting call to no response.
[CUSTOMER][POSITIVE] Thank you