AccountId: 011433970860
ContactId: 6473f24b-9136-4932-a308-c9fa1fed1402
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 213479 ms
Total Talk Time (AGENT): 52798 ms
Total Talk Time (CUSTOMER): 78960 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.5, CUSTOMER=-0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/29/6473f24b-9136-4932-a308-c9fa1fed1402_20250529T18:46_UTC.wav
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[AGENT][NEUTRAL] You have the American public life.
[CUSTOMER][NEUTRAL] Why not?
[AGENT][NEUTRAL] The cushion.
[CUSTOMER][NEUTRAL] What see it in loma and ellaria on the yo so and and mission tejas.
[AGENT][NEGATIVE] Come on you.
[CUSTOMER][NEUTRAL] Peronadaodosiaguro eraser and and quelugalo and paratimisa consultant.
[AGENT][NEUTRAL] OK, the policy number of the policy.
[CUSTOMER][POSITIVE] And that means I won.
[CUSTOMER][NEUTRAL] Hi.
[CUSTOMER][NEUTRAL] OK. Diseki.
[CUSTOMER][NEGATIVE] And [PII] reuno recite.
[CUSTOMER][POSITIVE] I like it now.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] No, that's
[CUSTOMER][NEUTRAL] And then
[AGENT][NEUTRAL] No do you?
[CUSTOMER][NEUTRAL] When I lombre, ah, the queenesta nombres [PII] yes.
[AGENT][NEUTRAL] Yuste.
[CUSTOMER][NEUTRAL] No, Monday.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] I.
[AGENT][NEUTRAL] And number to you?
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, so [PII] the the provedore.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] OK, um, [PII] represent the the Carrington squea esta polia yeah [PII], um.
[AGENT][NEUTRAL] We get nominate the less one.
[CUSTOMER][NEUTRAL] Oh, to me puedare.
[AGENT][NEUTRAL] Telepo telephone tea.
[CUSTOMER][NEGATIVE] Poorova.
[AGENT][NEUTRAL] OK, no number at the left.
[CUSTOMER][NEGATIVE] But this is gonna pos yeah.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] When adamelo
[CUSTOMER][NEUTRAL] I'm
[AGENT][NEGATIVE] Uno Chao.
[AGENT][NEUTRAL] Doss veer.
[AGENT][NEUTRAL] Cerroinco dotremens moment.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][POSITIVE] Thank you for calling the care team para espanol precionenue.
[CUSTOMER][NEGATIVE] To better assist you, please have your sad.