AccountId: 011433970860
ContactId: 645b3f39-613d-428a-bcab-e39d6aac55f2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 821229 ms
Total Talk Time (AGENT): 386968 ms
Total Talk Time (CUSTOMER): 371597 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/25/645b3f39-613d-428a-bcab-e39d6aac55f2_20250225T15:33_UTC.wav
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[AGENT][POSITIVE] Every one it is gracias [PII] and.
[CUSTOMER][NEUTRAL] When Rauler you say uno reclamo the visa del doctorquetu iqueria vers process all reclamo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Conguo yo what is it that teleno.
[CUSTOMER][NEUTRAL] Uh, cinco erro cuatro cincoloiete this ingena.
[AGENT][NEUTRAL] Raullio de la Palia.
[CUSTOMER][NEUTRAL] Oh no de la Poli is um
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yes
[CUSTOMER][NEUTRAL] Cerrodos Cinco cinco cuatro siete errocinco.
[AGENT][NEUTRAL] OK, grass Raul equal suo namiento.
[CUSTOMER][NEUTRAL] Ordones Pineda er rescimento on 17 [PII].
[AGENT][NEUTRAL] OK, gracius I alreion email enumera the teleno.
[CUSTOMER][NEUTRAL] [PII] El Correos Orones Pineda Rolos [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] The cudo.
[AGENT][POSITIVE] Uh, number of the telenoallow thing and gracias.
[AGENT][NEUTRAL] OK. Estoucheano Sorilamos.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] If we processad again.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] For lab core.
[AGENT][NEUTRAL] Um, Ericlamo.
[AGENT][NEUTRAL] No, I beneficials in ST police support, um.
[AGENT][NEUTRAL] Provis Laboratorio.
[AGENT][NEUTRAL] Yes the lab.
[CUSTOMER][NEGATIVE] It doesn't.
[AGENT][NEUTRAL] I only clam up for lab core.
[AGENT][NEUTRAL] In [PII] no beneficials for laboratorial.
[AGENT][NEUTRAL] Into fugao.
[CUSTOMER][NEUTRAL] Mm, bueno [PII] feel doctor.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] La primerbeo free me via uncheerad general checkup porque me sentia marestomago.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yes, I'm in my visitsita doctor me on a lab er a lab solous preva doctor miser free porqueia your tenola tengo resita doctor either puebiaal de la estan firmo then they get a fluoi if we when processes will beita perola primera.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] We porque time Fermoylacom novich or no and er the they queme terminal on the revis arm me the the pelora can here don't check.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Pero um probas diagnosticos er in un laboratorio no I beneficios in tipoliaeroor la consulta conduct garrett.
[AGENT][NEUTRAL] Pelinue de fabrero neitamos.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] Uncorrio de diagnostico is prosemientos pue peir de luor ala faina del luor por una formase yamase em a essemilquinientosse commocase emi comma mama esse commo samuel saye ese mil quinientos resumelo.
[CUSTOMER][NEUTRAL] This is the formal.
[AGENT][NEUTRAL] Islojo for the doctor porque vane to los corrios de diagnosticosi prosermientos evalos cargos vatolanarmacion queneitamos egir processando esterclamo soloneitamo mas informacion.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] OK, see la la loque pasa here.
[CUSTOMER][NEUTRAL] Uh, pero doctor solo portent doctoralquesal moquera no que que tea.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] Tepolia pagoor accidente a infermiades er in elutturo pueda la informacion el doctor doctor pore clamo er er podemos pagareparqueotentiniquepa primero.
[CUSTOMER][NEUTRAL] Look, a pastor
[CUSTOMER][NEUTRAL] Loque passes labela persona questa mando merijo.
[CUSTOMER][NEUTRAL] Your doctor and for a doctor porcavia doctorami pros in cuenttadolavia doctor queas me poliayilopital accident vertura iscommoteno otura accident america ihulopitalormeo me panolapolaposa um oh on on your care.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] T
[CUSTOMER][NEUTRAL] This is quatrora for no ento medijo tambien quesos in cuentado and la visa.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I see yes.
[CUSTOMER][NEUTRAL] And tosisaldoio boy porque meciento and feral grave perosal algo enciospero merbe fermema delitoma mealgona megenciaeroim intia altos is free.
[AGENT][NEUTRAL] Well
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] You forget the me me fermeladala there was tonsils and tonsils to a queo traves.
[CUSTOMER][NEUTRAL] Persona quesa doctor and.
[AGENT][NEUTRAL] T
[AGENT][NEUTRAL] See, uh, for on, on a consulter.
[AGENT][NEUTRAL] Kubrimos sincuenta doleres dos diaspo delano dos deitas.
[CUSTOMER][NEUTRAL] OK, you have because the ado tore toreo much memorize the flu on on the one is open and that is.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Yeah in in on on a prescription.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] primer best er prescription.
[CUSTOMER][NEUTRAL] Yeah, so it all in my, yeah, I, I cannot make the the general checkup for the normal to say annuals.
[AGENT][NEUTRAL] The airport
[CUSTOMER][NEUTRAL] isn't
[AGENT][NEUTRAL] Prescription Noobrius.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Pre prescription.
[AGENT][NEUTRAL] In Laarjetaras.
[AGENT][NEUTRAL] A momentdito.
[AGENT][NEUTRAL] Perroen la polilo beneficios paganordos consultasorellao.
[AGENT][NEUTRAL] In necessita check consul travajo CI on proveor for prescriptiones.
[CUSTOMER][NEGATIVE] No, no, uh, yo, you tendo, you're no quero my fine like a prescription loqueolelico.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Ahloolelio doctor no quiroquepanion your doctor your page or missal doctors misourocorrapequenya part a doctor you know can none for prescription queso porqueelage polaita the pue laita me a prescription riodoor polaita for appointment poloquepa appointment.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] What else, yeah, he made me me I don't get the thing goes in $1 for cavia get a doctor to me is just there.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, retire free and say no no say.
[CUSTOMER][NEGATIVE] Uh, no.
[AGENT][NEUTRAL] See inestipolisa solopagaur accidente or infermiades poreo the name queaner el corrio de diagnostico.
[AGENT][NEUTRAL] I poreso estamospiendo poresa formaseamase Msim mil quirientos Perrous cuandoloor ao um.
[AGENT][NEUTRAL] Quandosalio.
[CUSTOMER][NEUTRAL] Televila talelamojo my conductor.
[AGENT][NEUTRAL] OK. OK.
[AGENT][NEUTRAL] OK, CA is playing um [PII] on a formal de pursue email.
[AGENT][NEUTRAL] Ute summit summitillo and her website or pre deliuso sisita unapel con cordios de agnostico i prosermientosillos cargos italdea [PII] I go for emailepo summitillo and her website.
[CUSTOMER][NEUTRAL] See me preuntano says let's say la la scient semana.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] You infermo the um fermela gripe.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] is a consulta que look.
[AGENT][NEUTRAL] See see I el beneficio tra de pole and porelao podemos pagarordos consultas.
[CUSTOMER][NEUTRAL] OK, yeah pealistas ello moquero.
[AGENT][NEUTRAL] It's Igual. It is lomismo.
[CUSTOMER][NEUTRAL] Go like.
[AGENT][NEUTRAL] As those causes those faces porelanoses porup primario or una specialista.
[CUSTOMER][NEUTRAL] OK, OK, OK, well we we is a formula.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Tolaleli call up best.
[AGENT][NEUTRAL] So is CA.
[CUSTOMER][NEUTRAL] But for.
[AGENT][NEUTRAL] There is no problem on that for email form as I say M A Squinientos reorunapel que uh kitini los codeos the diagnosticos.
[CUSTOMER][NEUTRAL] Like
[AGENT][NEUTRAL] Arosemientos.
[AGENT][NEUTRAL] Poreapeche del Dive deer deer brero.
[CUSTOMER][NEUTRAL] Poreoreo pretoyo.
[CUSTOMER][NEUTRAL] On the is a pro demientospioquemoqueergrave.
[CUSTOMER][NEUTRAL] prosemiento and memirasquio memira no no no nothing like that.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] NN.
[AGENT][NEUTRAL] Uh, el corrio de prosermiento sole polo cervicios. El Corio de di prosermiento is a procedure code is about the cirque uh solo fuoruna consula or uno prueba.
[CUSTOMER][NEUTRAL] And it
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEGATIVE] In the end, no, no, no, no significant.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Aus prosmiento soles uncorrio paraque podemos saber qualerviciosote rescibio.
[CUSTOMER][NEUTRAL] OK, sorry, um, illusion illusion care islomimo or the.
[AGENT][NEUTRAL] El urgent cares or beneficialipagamo scientodolode dos diasporelao.
[CUSTOMER][NEUTRAL] OK, yeah.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Yeah, I mean my for one come here you like.
[AGENT][NEGATIVE] See oh alveocere reclamo forte and enola tartareuntas is in nasere reclamo.
[AGENT][NEUTRAL] Or
[AGENT][NEUTRAL] In their website Crevelo beneficials for the emperor el numerro de la polia ifuelos documentos de la polia partslo beneficials.
[AGENT][NEUTRAL] [PII] and a and a.
[AGENT][NEUTRAL] In La Polioseyama's schedule of benefits of beneficioon and estepajina.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] So yeah.
[CUSTOMER][NEUTRAL] Mr. [PII].
[AGENT][NEUTRAL] In the end is is soon pla Ialga mas in you.
[CUSTOMER][POSITIVE] No, it's, it's just [PII].
[AGENT][NEUTRAL] In gracias [PII].
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] I just see one.
[AGENT][NEUTRAL] Gracias. bye.
[CUSTOMER][NEUTRAL] That you.