AccountId: 011433970860
ContactId: 641efac2-cbd6-48e6-a444-aae530dedacb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1779 ms
Total Talk Time (AGENT): 1779 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/19/641efac2-cbd6-48e6-a444-aae530dedacb_20250219T14:32_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you.