AccountId: 011433970860
ContactId: 63d12c87-ff32-49f3-b7b9-2024aec7eda1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 7949 ms
Total Talk Time (AGENT): 5070 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/08/63d12c87-ff32-49f3-b7b9-2024aec7eda1_20250508T13:41_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. May I help you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL.