AccountId: 011433970860
ContactId: 638aef8a-8465-4e6b-b881-92dd25551c7e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 22459 ms
Total Talk Time (AGENT): 5848 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/06/638aef8a-8465-4e6b-b881-92dd25551c7e_20250606T15:32_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEGATIVE] Disconnecting call due to no response.