AccountId: 011433970860
ContactId: 635d8e76-3ab9-4b5f-86bb-131e44073db7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 500540 ms
Total Talk Time (AGENT): 314667 ms
Total Talk Time (CUSTOMER): 144520 ms
Interruptions: 0
Overall Sentiment: AGENT=0.6, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/23/635d8e76-3ab9-4b5f-86bb-131e44073db7_20250523T14:39_UTC.wav
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[AGENT][NEUTRAL] In one of the yearspelelato conquito.
[CUSTOMER][NEUTRAL] Sure.
[CUSTOMER][NEUTRAL] More millo.
[AGENT][NEUTRAL] Ros.
[CUSTOMER][NEUTRAL] Canoes we receive.
[CUSTOMER][NEUTRAL] I yeah yeah yeah and for the pole.
[CUSTOMER][NEUTRAL] El Planque your tango lore in cualqueluja peron lore.
[CUSTOMER][NEUTRAL] Don't queerraque porque hura deliaque on the he just.
[CUSTOMER][NEGATIVE] Never pretengo micaverapelo and make of this sequere seguro.
[AGENT][NEGATIVE] And you know male is senor port render no way.
[CUSTOMER][NEUTRAL] He's in your no police.
[CUSTOMER][NEUTRAL] Cerrodos Sadosue.
[AGENT][NEUTRAL] I mean.
[CUSTOMER][NEUTRAL] The lottrotenros lottroin say say loose delotro el dentalel yeah.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Perfecto and as a moment to uh receive assistance in [PII] or or assistance.
[CUSTOMER][NEUTRAL] Oh, medical office say he went on hesitar informac on the top but not.
[AGENT][NEUTRAL] And er sesitover certain cir o telephone.
[CUSTOMER][NEUTRAL] B as in cincote don't stress out middle lane [PII].
[CUSTOMER][NEUTRAL] You tele res rose.
[AGENT][NEGATIVE] No masittacidopolia.
[CUSTOMER][NEUTRAL] Murillo Verne a Rai punto.
[AGENT][NEUTRAL] Which is
[AGENT][POSITIVE] Perfecto which is gracious probably uh.
[AGENT][NEUTRAL] Less quesaandoque uh alcer mingos medios and mone medioscual uh recite re esta polia correct.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] In the end, so er the apele aparervajo.
[AGENT][NEUTRAL] Lea on numer telefono unit linear [PII] or numerel [PII] trosore with the communicamente.
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] Para saber cuesus probedurearia que and multiplacuer de questa polia particippaba multi plan and to er the iraos er alleros er just acuentre city clemeniono all teasero javecerta Celerestavajola rede multi plan scientosesus indica que este plan questi con apele.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] Rajabajo the plan.
[CUSTOMER][NEUTRAL] See me.
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] It's la lacago is a car in the man osciento uattro noesiete cinco cuatro ochocincose.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] And the is the eso.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] No, la parte and Free Leparese el Parese un logo is a multiplane correct on apart andretela loque is a multi-plane.
[CUSTOMER][NEUTRAL] Oh apartheid.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Logole is said to locate a provider led that elit lineia triple punto multipla putcom or numeral telephone aparte devajo is a.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And don't say how little you.
[CUSTOMER][NEUTRAL] See and have and linea the plan uh you on solo makesan OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Correct, I used to put the contractor a ban on a listerrioque participan bajolare the multi plan queporientoman sine argota me informmoso que al momento then no intra of me aria que set plan the multi plan.
[CUSTOMER][NEUTRAL] But
[AGENT][NEUTRAL] Eliteporia ravi assist America pedal doctor queentregen un build detaado control informac on the losserviser villa nososque nootrolomo processor easel reboso decuaddo loquelapo police establi.
[CUSTOMER][NEUTRAL] OK, Muagra.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Mukase.
[AGENT][NEUTRAL] And
[AGENT][POSITIVE] Perfecto and referencia as poli poli poquito dee en el sentio parapoen contra medio cia la jeta amano le puedo gui er don queue buscar er los probedore.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] You you just think about that money.
[AGENT][POSITIVE] Perfecto.
[AGENT][NEUTRAL] Uh leparese.
[AGENT][NEUTRAL] On lineayama.
[AGENT][NEUTRAL] Triple bleu. I am a public punto conreola trajeta.
[CUSTOMER][NEUTRAL] She she's about the address.
[AGENT][NEUTRAL] Perfectingrea I I linea unavecute recia sit line la pajina principaline case tostala parte devajo de la de la pajina Ivaparer er una lupa conuntiente verde and el meole is a Carrington dental provider search wastelevadar click a.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Lugobabahar poquito levaparer unas una senoraa and um naraja counaan and amano levaar click on is a den a search dental provider.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Iloya paque geneareracin embargo choleshirolosiente led trespasos util solament paso nolores waste.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Esposal.
[AGENT][NEUTRAL] I led a search for providers estolovalevate uh unaista deerriosque particip and bajola rede carrington porque polia travajabajola rede carvington or particip Bajola rede carrington.
[AGENT][NEUTRAL] Elevaar unalista er basan postal the toll of medio quetravajan bajo estarreent toes er I used the cospo and contact el medico que dese hoststiar paraservicios and tales.
[CUSTOMER][NEUTRAL] OK, Mocha gracia.
[AGENT][NEUTRAL] The former commola politeriors CN elcaso de queigun medioteer pueda in contragu medical quereciomasementemote puede loervicio dentales una cuenta deta nos la cuenta de reboso decudaloque police establish.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] You're saying yeah.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, I totally agree. How much you passive.
[AGENT][POSITIVE] It's very good.
[CUSTOMER][NEUTRAL] I just I