AccountId: 011433970860
ContactId: 633ea9e9-720b-4308-a1ea-efd5106e92f2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 79559 ms
Total Talk Time (AGENT): 12559 ms
Total Talk Time (CUSTOMER): 3370 ms
Interruptions: 0
Overall Sentiment: AGENT=0.6, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/07/633ea9e9-720b-4308-a1ea-efd5106e92f2_20250107T14:25_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hi, this is [PII] calling from the provider's office to.
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] AJ, can you hear me?
[AGENT][NEUTRAL] [PII]
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] AJ, are you there?
[AGENT][NEUTRAL] [PII]