AccountId: 011433970860
ContactId: 629cff84-334b-4163-b687-4382ff3b7af3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 298670 ms
Total Talk Time (AGENT): 125689 ms
Total Talk Time (CUSTOMER): 126986 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/16/629cff84-334b-4163-b687-4382ff3b7af3_20250616T13:35_UTC.wav
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[AGENT][NEUTRAL] In one of the gusto.
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] Oh yeah the other way.
[CUSTOMER][NEUTRAL] [PII] and
[CUSTOMER][NEUTRAL] Um, requierrara.
[CUSTOMER][NEUTRAL] I you to the er your age is aguro primario was it gona factura.
[CUSTOMER][NEUTRAL] Paraque pagara elante is conveno de pagoura medicine and queo conseguroque tengo supplementarioporia can la is a pago.
[CUSTOMER][NEUTRAL] You know.
[AGENT][NEUTRAL] And the apple.
[CUSTOMER][NEUTRAL] Alright, I
[CUSTOMER][NEUTRAL] And and.
[CUSTOMER][NEUTRAL] Uh, don't they say that?
[CUSTOMER][NEUTRAL] The center Ocho.
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] are outpatient certificate number or in hospital er number wellquetermi male meleocho.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Email system.
[CUSTOMER][NEUTRAL] Uh-huh. [PII], I do hi [PII].
[CUSTOMER][NEUTRAL] Io meal.
[AGENT][NEUTRAL] Well.
[CUSTOMER][NEUTRAL] OK. Perrosinose.
[CUSTOMER][NEUTRAL] Trecientos
[CUSTOMER][NEUTRAL] 3 minutes.
[AGENT][NEUTRAL] on.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Si.
[CUSTOMER][NEUTRAL] Uh, they stay the painting they you know.
[CUSTOMER][NEUTRAL] Direction number circa apartment he chose what rose.
[AGENT][NEUTRAL] But.
[CUSTOMER][NEUTRAL] In [PII].
[AGENT][NEUTRAL] Which is verification one of the other is to come up with a sorelamo or
[AGENT][NEUTRAL] Comoporiapagape una una cuent city is correct.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] Exactly, exactly fell la priavaguercomolo moment.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Is a quick medicine nose party supplementary.
[CUSTOMER][NEUTRAL] In a tenola factura is a solo que queros effective.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] urines obsess no matter uno is spoon and contact the pay and performs and being a relamentos.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] But.
[CUSTOMER][NEUTRAL] Mm, OK.
[AGENT][NEUTRAL] Onumodos systeguerendo loss they gonna use pero mio meter reclade rumbolso de loquejapagolo que.
[CUSTOMER][NEUTRAL] Oh, OK. Uh-huh.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Lomen solamente quelosumodos uh in in the ques here parale puedaos is so beneficio.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Andresitamoso osseimmientos.
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] The number of those likeslica in the beneficial the susseguro principal quenosabelle kuppago of course apelega.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Oh, OK, I like pita teguroda.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][POSITIVE] It's correct.
[AGENT][NEUTRAL] SCS correct CO nose visamosa.
[CUSTOMER][NEUTRAL] OK. Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh, OK. Well, chasing my, that's that is.
[CUSTOMER][NEUTRAL] When the end of I suppose I do that.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][POSITIVE] They are so proud.
[AGENT][NEUTRAL] Get into the.
[CUSTOMER][NEGATIVE] I'm chasing my ass, wait.
[CUSTOMER][NEUTRAL] OK, wait.