AccountId: 011433970860
ContactId: 628627e5-0213-41e0-86f7-76133e2540c1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10079 ms
Total Talk Time (AGENT): 5279 ms
Total Talk Time (CUSTOMER): 4410 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/07/628627e5-0213-41e0-86f7-76133e2540c1_20250507T14:08_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] I go
[CUSTOMER][NEUTRAL] One
[CUSTOMER][NEUTRAL] I do.
[AGENT][NEUTRAL] APL this is