AccountId: 011433970860
ContactId: 6254e435-2ea5-4e70-8dae-3654d8d4b400
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 7789 ms
Total Talk Time (AGENT): 4169 ms
Total Talk Time (CUSTOMER): 1729 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/13/6254e435-2ea5-4e70-8dae-3654d8d4b400_20250513T22:48_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] In tour.