AccountId: 011433970860
ContactId: 6241edd1-e0e0-4b65-999b-3917df3f2fd0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2160 ms
Total Talk Time (AGENT): 2160 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/14/6241edd1-e0e0-4b65-999b-3917df3f2fd0_20250414T12:40_UTC.wav
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[AGENT][NEUTRAL] [PII] this is [PII]. How may I help you?