AccountId: 011433970860
ContactId: 620acf09-b8bd-4ecb-9350-cf106a184d87
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 57580 ms
Total Talk Time (AGENT): 10028 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/16/620acf09-b8bd-4ecb-9350-cf106a184d87_20250616T16:16_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] This is [PII] with APL. How can I help you today?
[AGENT][NEUTRAL] This is [PII] with APL. Is anyone there?
[AGENT][NEUTRAL] Is anyone there?