AccountId: 011433970860
ContactId: 62049054-925b-4b10-816b-de2a90cc5574
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 372850 ms
Total Talk Time (AGENT): 139317 ms
Total Talk Time (CUSTOMER): 135877 ms
Interruptions: 0
Overall Sentiment: AGENT=0.7, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/18/62049054-925b-4b10-816b-de2a90cc5574_20250318T15:10_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] We wanted the uh I'm gonna pay to conusto.
[CUSTOMER][NEUTRAL] Oh yeah.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] I think that's all.
[AGENT][NEUTRAL] A power.
[CUSTOMER][NEUTRAL] He is.
[CUSTOMER][NEUTRAL] But I think I might be looking.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] They're not talking to people.
[AGENT][NEUTRAL] And no uh mepo performs the popo emo popo polo I mean at the end.
[CUSTOMER][NEUTRAL] with.
[AGENT][NEUTRAL] La.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] more for you.
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] Is it.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] What?
[CUSTOMER][NEUTRAL] O
[AGENT][NEUTRAL] It
[CUSTOMER][NEUTRAL] You
[AGENT][NEUTRAL] Meseroses and ento tao.
[CUSTOMER][NEUTRAL] Pero.
[AGENT][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Quattro unu
[CUSTOMER][NEUTRAL] Unres Ororo uno unore.
[AGENT][NEGATIVE] More and the number could be incorrect.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Hold on.
[AGENT][NEUTRAL] Demoura was in control.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] troo uno resocho.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Because.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] Senor Cortes.
[CUSTOMER][NEUTRAL] I say both.
[CUSTOMER][NEUTRAL] You came on.
[AGENT][NEUTRAL] So the direction in telephon.
[CUSTOMER][NEUTRAL] no you know what.
[CUSTOMER][NEUTRAL] Or you got.
[AGENT][NEUTRAL] uh la.
[CUSTOMER][NEGATIVE] Yeah like you I weal [PII].
[AGENT][POSITIVE] Perfect demosita el reelectronica lies.
[CUSTOMER][NEUTRAL] It's er acorpo saying 7 because they may put the.
[AGENT][POSITIVE] Perfect. I mucha grasses for verification information [PII] a communic consuly and a moment to say a drama or much gras.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] Senor Corte desa forest moment o noguleer a de consounto allmoser perillalaima and el momenta la portunga.
[CUSTOMER][NEUTRAL] He's in your.
[AGENT][NEUTRAL] That
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] That affect us.
[CUSTOMER][NEUTRAL] With the.
[CUSTOMER][NEUTRAL] People over there.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] But uh solamente el contact to correct to lela queres do strength and you know.
[CUSTOMER][NEUTRAL] He's your.
[AGENT][POSITIVE] Excellent. I am
[AGENT][NEUTRAL] Do you hear me?
[CUSTOMER][NEUTRAL] We gonna talk.
[CUSTOMER][NEUTRAL] One moment.
[CUSTOMER][NEUTRAL] it was.
[AGENT][NEUTRAL] But
[AGENT][POSITIVE] Perfect, and you know uh una preunta and delot specifico el gua or and special to say like ellema de so or or.
[CUSTOMER][POSITIVE] Good
[CUSTOMER][NEUTRAL] Send your your your people and you know and then travajo.
[AGENT][NEUTRAL] So
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] In 10.
[AGENT][NEUTRAL] In.
[AGENT][NEUTRAL] La la la pasa er in uh [PII] and the.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] That not.
[CUSTOMER][NEUTRAL] You.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] It's.
[CUSTOMER][NEUTRAL] Yeah.