AccountId: 011433970860
ContactId: 61d9ea33-74eb-4f22-bbe5-b6c06865a015
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 84040 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 24120 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/28/61d9ea33-74eb-4f22-bbe5-b6c06865a015_20250528T16:21_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] What happened?
[CUSTOMER][NEUTRAL] I'm not sure. Did they pick up?
[CUSTOMER][NEUTRAL] It sounded like they picked up.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Hm.
[CUSTOMER][NEUTRAL] You wanna try again? Yeah, let me see if I add one.
[CUSTOMER][NEUTRAL] 100
[CUSTOMER][NEUTRAL] 256.
[CUSTOMER][NEUTRAL] APL, your call may be monitored for quality assurance. Para espanol.