AccountId: 011433970860
ContactId: 61d6892e-56a8-492d-b162-497eb20a9140
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 28000 ms
Total Talk Time (AGENT): 9191 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=3.8, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/15/61d6892e-56a8-492d-b162-497eb20a9140_20250115T13:41_UTC.wav
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[AGENT][POSITIVE] Morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello?