AccountId: 011433970860
ContactId: 616d9c2d-d967-4fb8-a079-40272bbb42b4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 275980 ms
Total Talk Time (AGENT): 82325 ms
Total Talk Time (CUSTOMER): 134380 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/19/616d9c2d-d967-4fb8-a079-40272bbb42b4_20250519T20:34_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] We want to start this augusto.
[CUSTOMER][NEUTRAL] My con [PII].
[AGENT][NEUTRAL] When I started.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][POSITIVE] I like uh doing um o safe a safe gap insurance er negola la cortura was.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] El gap so APL depositoarkio.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Chile.
[CUSTOMER][NEUTRAL] What for?
[CUSTOMER][NEUTRAL] This is uh a player ID, uh, sorry, player ID.
[AGENT][NEUTRAL] outpatient certificate number in hospitaler number in a part.
[CUSTOMER][NEUTRAL] Uh, no policy policy certified no zero dos quattro say cinco no cerodos.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] In numbers are.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, senor Jimene system fias so fechana cimento direction in.
[CUSTOMER][NEUTRAL] Tell them for me.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, let me sets do say no you know so they all say no no you know get the police.
[AGENT][POSITIVE] correct.
[CUSTOMER][NEUTRAL] No, no, it's both.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See sela and your Jimenez no circa de los.
[CUSTOMER][NEUTRAL] Let me say that is better but no call is for $4 to demand at the moment I got more simple I see the.
[CUSTOMER][NEUTRAL] You.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Hang on one second.
[CUSTOMER][NEUTRAL] Do.
[CUSTOMER][NEUTRAL] yeah.
[AGENT][NEUTRAL] See, there's a uh que no [PII] verval delala la polida.
[CUSTOMER][NEUTRAL] To get 1 pen.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] No no.
[CUSTOMER][NEUTRAL] She's in [PII].
[CUSTOMER][NEUTRAL] I've been.
[CUSTOMER][NEUTRAL] I just.
[CUSTOMER][NEUTRAL] Hm
[CUSTOMER][NEUTRAL] Alright
[CUSTOMER][NEUTRAL] 922222.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] Elaviertas de la la la lata de or decent.
[CUSTOMER][NEUTRAL] OK, yeah, my extension no matter what contest.
[AGENT][NEUTRAL] A poloma loqueesque uh bila jamacaolo contest she jama ante de la la contest.
[CUSTOMER][NEUTRAL] Earque was a contest.
[AGENT][NEUTRAL] Pori.
[CUSTOMER][NEUTRAL] I wanna know I mean uh you were thought that the day but we illo ja.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] [PII] unchoo do in say to say that.
[AGENT][POSITIVE] Correct, that's yes.
[CUSTOMER][NEUTRAL] that's communal.
[AGENT][NEUTRAL] moment.
[CUSTOMER][NEUTRAL] Right