AccountId: 011433970860
ContactId: 6146e447-755f-4ab2-bd06-6385a1490f49
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2696350 ms
Total Talk Time (AGENT): 767264 ms
Total Talk Time (CUSTOMER): 1250499 ms
Interruptions: 24
Overall Sentiment: AGENT=0.6, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/05/6146e447-755f-4ab2-bd06-6385a1490f49_20250605T17:09_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] Er, but I started a number.
[AGENT][NEUTRAL] You.
[CUSTOMER][NEUTRAL] The tomb.
[AGENT][NEUTRAL] Auto auto security number.
[CUSTOMER][NEUTRAL] Oh, OK, but OK, Arasioto unremi nobre Jessica er yo que necito queer.
[CUSTOMER][NEUTRAL] A me.
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] OK, um, zero cinco says cuatro cuatro tress.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII]. Mhm.
[AGENT][NEUTRAL] parts of entoura.
[CUSTOMER][NEGATIVE] This senor um er tele [PII] yes part flow arova have made puntomire [PII] but I gave a [PII].
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK, [PII].
[AGENT][NEUTRAL] one on the other is a [PII].
[CUSTOMER][NEUTRAL] No, mira loquepa momento in er the unfatua don't see le porque elmuro is a commoquelaplica serio beneficial loo liar.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] And don't maybe home and the coque the cure it's no retireclamotatua the doctor hospital no ervioque una.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] The joymarado the process you know lame primerada la de ro electronicamente electronica.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I will go at mar porque will be medicine que no queremo queria de que quecu jamming ado to hospital it about this health South Florida I queretament the APL pue and the silo quelo questa paso porque.
[CUSTOMER][NEUTRAL] ques.
[CUSTOMER][NEUTRAL] Get porquesin metal clotiotamento porque errado queer.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] La.
[CUSTOMER][NEUTRAL] A porque collector.
[CUSTOMER][NEUTRAL] It is queque para paramo para quelo jam ja.
[AGENT][NEUTRAL] Clara.
[AGENT][NEUTRAL] Ba bamos partes and part of the loss in embargo mention aquista cuenta just in collection is elspina quiver acuentes in esta direct jali.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] On the collection.
[CUSTOMER][NEGATIVE] Yeah, so it's so loud.
[AGENT][NEUTRAL] In rament no nonasser questilo unico poos certe cao pardo is losienteercuanduo medic.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And deredose per el decere del 2 cuatro.
[AGENT][NEUTRAL] Lucreticuatro perfectbocao is a contact to consusseguro principal sus principal and
[CUSTOMER][NEUTRAL] Yo yo yo is mira process mira neor but I don't know que el loquelo quelosa s porque que porque.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, see Imtoque palomi porlonoela portunida de queres or I go this.
[AGENT][POSITIVE] Correct. I still
[CUSTOMER][NEGATIVE] You put pera queso.
[AGENT][NEUTRAL] Estole the information over in that state where the solamo andunombre online pharmacion kelebuya uh.
[CUSTOMER][NEUTRAL] Nokia.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Jayo tengoformacionella faturatago the the notoia de loque me er formula OK pero.
[AGENT][NEUTRAL] She
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] You can.
[AGENT][NEUTRAL] telephone.
[CUSTOMER][NEUTRAL] She's in your
[CUSTOMER][NEUTRAL] OK, I'm
[CUSTOMER][POSITIVE] OK, I'm already got you.
[CUSTOMER][NEUTRAL] Is Para espanol queer. You have reached doctor's Hospital.
[AGENT][NEUTRAL] Yes, it's fine, not a.
[CUSTOMER][NEUTRAL] If this is a medical emergency, please hang up and call [PII] or emergency services for your area.
[CUSTOMER][NEUTRAL] For assistance with the Pine app or help accessing your health records online, please press the pound key. To reach a patient room, please press 1.
[CUSTOMER][NEUTRAL] If you are calling for medical records or to obtain images, please press 2.
[CUSTOMER][NEUTRAL] For diagnostics and imaging appointments, please press 3. For the emergency department, please press 4. If you are calling regarding a bill, please press 5. You've reached Patient Financial Services. Are you a patient or the family member of a patient?
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] What's the patient's account number? If there is a dash, include any numbers after it.
[CUSTOMER][NEUTRAL] 184755401
[CUSTOMER][NEUTRAL] That was 184-755-401, right?
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] And the patient's date of birth?
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] There's an $861 patient balance on that account.
[CUSTOMER][NEUTRAL] Sorry. Say yes or no. Would you like to make a payment?
[CUSTOMER][NEUTRAL] No
[CUSTOMER][NEUTRAL] Main menu.
[CUSTOMER][NEUTRAL] Which can I help you with? Recent payments insurance. I know just standing.
[AGENT][NEUTRAL] direct.
[CUSTOMER][NEUTRAL] You'd like
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Please just say yes or press 1 or say no or press 2.
[CUSTOMER][NEUTRAL] You'd like to speak with an agent, right? Yes.
[CUSTOMER][NEUTRAL] OK, no problem. One moment while I transfer you.
[CUSTOMER][POSITIVE] To ensure the highest level of customer care, your call may be recorded for training purposes. All representatives are currently assisting other patients. Please stay on the line, and one of our representatives will assist you as soon as possible. We look forward to caring for you and your family.
[AGENT][NEUTRAL] Just just a line here.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] N
[AGENT][NEUTRAL] See, I get some pocoalta.
[CUSTOMER][NEUTRAL] If your call is regarding how your claim was processed, please hang up and contact your insurance provider as they determine benefits coverage and any patient responsibility.
[AGENT][NEUTRAL] That's a bit of a you you're saying.
[CUSTOMER][NEUTRAL] Please be aware that we do not have access to the independent physician statements. Please call the phone number that is listed on your bill directly. To go back to the main menu, please press the pound sign.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] If your call is regarding how your claim was processed, please hang up and contact your insurance provider as they determine benefits coverage and any patient responsibility.
[CUSTOMER][NEUTRAL] Please be aware that we do not have access to the independent physician statements. Please call the phone number that is listed on your bill directly. To go back to the main menu, please press the pound sign.
[CUSTOMER][NEUTRAL] If your call is regarding how your claim was processed, please hang up and contact your insurance provider as they determine benefits coverage and any patient responsibility.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] The
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Just so.
[CUSTOMER][NEUTRAL] Please be aware that we do not have access to the independent physician statements. Please call the phone number that is listed on your bill directly. To go back to the main menu, please press the pound sign.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] In [PII].
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] The.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] See knows you know.
[CUSTOMER][NEUTRAL] If your call is regarding how your claim was processed, please hang up and contact your insurance provider as they determine benefits coverage and any patient responsibility.
[AGENT][NEUTRAL] I
[CUSTOMER][NEUTRAL] Please be aware that we do not have access to the independent physician statements. Please call the phone number that is listed on your bill directly. To go back to the main menu, please press the pound sign.
[CUSTOMER][NEUTRAL] If your call is regarding how your claim was processed, please hang up and contact your insurance provider as they determine benefits coverage and any patient responsibility.
[CUSTOMER][NEUTRAL] Please be aware that we do not have access to the independent physician statements. Please call the phone number that is listed on your bill directly. To go back to the main menu, please press the pound sign.
[CUSTOMER][NEUTRAL] I'll.
[CUSTOMER][POSITIVE] Good afternoon. Thank you for calling Baptist. How can I help you? This is [PII]. um.
[CUSTOMER][NEUTRAL] OK [PII].
[CUSTOMER][NEUTRAL] [PII] for APL.
[CUSTOMER][NEUTRAL] 2 numbers.
[CUSTOMER][NEUTRAL] [PII]?
[CUSTOMER][NEUTRAL] [PII], OK.
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hi, please?
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] panel ellemana gap insurance to you er in American public life Mao Mao primero.
[CUSTOMER][NEUTRAL] Juo Cincootamandando Junio Cinco yeah banga cerdo celemanal American public life. OK, a gente que hi [PII].
[AGENT][NEUTRAL] We
[AGENT][NEUTRAL] We gonna start American Public Life Insurance um.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] So no
[AGENT][NEUTRAL] My number is A.
[CUSTOMER][NEUTRAL] A
[AGENT][POSITIVE] Yes yes.
[CUSTOMER][NEUTRAL] Auto condolete.
[AGENT][POSITIVE] Correct. Combierreclamola prime.
[AGENT][NEUTRAL] And Mayo primero?
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Um, but yeah, right.
[CUSTOMER][NEUTRAL] For Corre.
[AGENT][NEUTRAL] Or.
[CUSTOMER][NEUTRAL] For correo regular uh electronicamente estreele er correore.
[AGENT][NEUTRAL] She
[AGENT][NEUTRAL] And end.
[AGENT][POSITIVE] Perfect por el correo [PII].
[CUSTOMER][NEUTRAL] One moment.
[AGENT][NEUTRAL] Which is.
[AGENT][NEUTRAL] It's a solo paragus like via la primera [PII] la [PII] uh la direction correct.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] American Public Life.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Perfect. to see is this direction correctla called solamosa nos correspondencia uh departed the pele momento.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEGATIVE] No, they have never.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] Tomas.
[CUSTOMER][NEUTRAL] Gracias.
[CUSTOMER][NEUTRAL] No nega el Dia de mayo.
[AGENT][NEUTRAL] The inspect.
[CUSTOMER][NEUTRAL] No, no its OK.
[AGENT][NEGATIVE] Como sentences 7 quenegado descriptor.
[CUSTOMER][NEUTRAL] Mm the thing was.
[CUSTOMER][NEUTRAL] Porque recimos una notification, the American public life, OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Iqueten claim de no sotros you know will claim this.
[AGENT][NEUTRAL] Mm, OK, empty end though.
[AGENT][NEUTRAL] But the o momento.
[CUSTOMER][NEUTRAL] Patients responsibility or just the Iona.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Use res puesta porque del del Senegoest Clamo.
[AGENT][NEUTRAL] In.
[CUSTOMER][NEGATIVE] Omekayamando, the American public life that you cannot in a record that on our system so you no.
[AGENT][NEUTRAL] I see.
[AGENT][NEUTRAL] Correct, correct la pre era porque es vis la la erapardo is clamola de serviio de cuatro of semen queer res correspondenia de parte deelenegan reclamo in question.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Auto umamento.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] One woman tea cup of flour.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] So part
[CUSTOMER][NEUTRAL] He's not moving.
[AGENT][NEUTRAL] Alpareernoondoles una description del porques and unreclamo.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] That's that's the.
[CUSTOMER][NEGATIVE] Is that that it's not someone for you working.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] So there's no, no, no and no neosa.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] See no deal what to tell you.
[CUSTOMER][NEUTRAL] deductible amount so for you know teno only OB the American public life loquetengos unexplica the beneficios, the United Healthcarequeslo que selemanda IAPL pero eso escrito nolo tengo SEO nolo tengo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] And this is
[AGENT][NEUTRAL] Lepido pipe and nuns corresponden dele part so you know.
[CUSTOMER][NEUTRAL] Huh?
[CUSTOMER][NEUTRAL] Laguna formal la recimos porque quitatado.
[AGENT][NEUTRAL] Leos correspondenia deer total respecto del porque clamoel num reclamoreclamo.
[CUSTOMER][NEUTRAL] And
[AGENT][NEUTRAL] If you said not informacioncommopodemos cororerquenosotrosamos nega clamo comoque.
[CUSTOMER][NEUTRAL] OK, OK, Aravamojacerona aya era prejuntaitissequeono tengonada quelocuten sesita.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Wait don't
[CUSTOMER][NEUTRAL] Porque delves.
[AGENT][NEUTRAL] Correct, tour and um.
[CUSTOMER][NEUTRAL] Hello madam.
[CUSTOMER][NEUTRAL] Or regular senor, yeah.
[AGENT][POSITIVE] Perfect. Jose not informal and clamotraves the fax.
[CUSTOMER][NEUTRAL] Your a department of the customer service email I bill a no email fax o billing momento.
[CUSTOMER][NEGATIVE] It is not right not correo.
[AGENT][NEUTRAL] Laing.
[CUSTOMER][NEUTRAL] Mm Pa and also.
[CUSTOMER][NEUTRAL] See see, but you can any information.
[CUSTOMER][NEUTRAL] No, no, reta.
[CUSTOMER][NEUTRAL] Later electronic que APA nomanda correo.
[AGENT][NEUTRAL] If you're not refundable.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] So.
[CUSTOMER][NEUTRAL] the lama.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No, I hear you.
[AGENT][POSITIVE] and sent for so we're good customer service.
[CUSTOMER][POSITIVE] bueno.
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] I'm sorry, can you hold on.
[CUSTOMER][NEUTRAL] That they just need my trio.
[AGENT][NEUTRAL] Got it.
[AGENT][NEUTRAL] una una una verification con respect to uh al al correspondences is explication issues linking it on on numero reclamoel referencier unoque.
[CUSTOMER][NEUTRAL] Mm man I call you.
[CUSTOMER][POSITIVE] Yeah, I do.
[CUSTOMER][NEUTRAL] Itsato.
[CUSTOMER][NEUTRAL] You have to.
[CUSTOMER][NEUTRAL] Pomo de laro.
[CUSTOMER][NEUTRAL] We're gonna be
[AGENT][NEUTRAL] cuenta mosque I communication.
[CUSTOMER][NEUTRAL] Verificado, mhm.
[AGENT][NEUTRAL] reclamobileons the resciro lare request with other information is including and viamos.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] That's what the person on the same.
[AGENT][NEUTRAL] I don't.
[CUSTOMER][NEUTRAL] Yeah, I'm a king in BIS or the but mhm yeah I.
[AGENT][NEUTRAL] Like a.
[AGENT][NEUTRAL] Pine esta document for facts in problem.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mmlado Macao.
[AGENT][NEGATIVE] Yes, no, no, not for that.
[CUSTOMER][NEUTRAL] I'm.
[AGENT][NEGATIVE] Unnecessary bio por correoques are reins are prepo system process loqueseage it's sloes muchisimora.
[AGENT][NEUTRAL] The temple is is a court.
[CUSTOMER][NEUTRAL] Um lao.
[CUSTOMER][NEUTRAL] I don't have the internet.
[CUSTOMER][NEUTRAL] Tamo who canolalica and the beneficiar un momento or power, OK.
[AGENT][NEUTRAL] That's.
[CUSTOMER][NEUTRAL] Uh, buan by my call.
[CUSTOMER][NEUTRAL] Well when you say.
[AGENT][NEUTRAL] But
[AGENT][NEUTRAL] See I know nothing just look at.
[CUSTOMER][NEUTRAL] We.
[CUSTOMER][NEUTRAL] I I go.
[AGENT][NEUTRAL] So.
[AGENT][NEUTRAL] OK, yeah, I guess.
[CUSTOMER][NEUTRAL] Tell me
[CUSTOMER][NEUTRAL] Like
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Invested or not in the system.
[AGENT][NEUTRAL] Coors.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Yeah, I don't yeah.
[AGENT][NEUTRAL] Mr.
[AGENT][NEUTRAL] The polite.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] He's
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Oh really.
[CUSTOMER][NEUTRAL] No more indeed.
[AGENT][NEUTRAL] No, it's just it's just, it's uh.
[AGENT][NEUTRAL] is not one of the.
[CUSTOMER][NEUTRAL] You know.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No, no, I get it.
[CUSTOMER][NEUTRAL] who can lalicalo el ellalica the beneficiomiento de numer del facts por favor.
[AGENT][NEUTRAL] Silao number of facts are called and remote rese cinco eve cuatro ventitres.
[CUSTOMER][POSITIVE] OK perfect.
[CUSTOMER][NEUTRAL] Ataura aurami mi feta candoliendo beneficios but nolamogen contradoda forastotato peron.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] The the.
[AGENT][POSITIVE] Likes the apple.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] It is a porque nosamos queer porquetava terminaddalaqueta who can sla the APL Segurocai claro un momento.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] And new momentogo uh uh United Health.
[CUSTOMER][NEGATIVE] No United Healthcare. No, no, you're no, no, no, united to queitit process so elodamos a American public life, OK, and uh-huh ent eso celestamanano.
[CUSTOMER][NEUTRAL] Celetamanan celemania primero and toses peros cuando celemania primerolonegaro.
[CUSTOMER][NEUTRAL] They loregar elcase de de mayo they're gonna go.
[CUSTOMER][NEUTRAL] American public life senora. American public life absolute eloquebula exp the beneficios the condos lonegaro momento OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] It's in the fight.
[CUSTOMER][NEUTRAL] I might have
[CUSTOMER][NEUTRAL] A.
[AGENT][NEUTRAL] Yeah yeah abscandal like the beneficials apple.
[AGENT][NEUTRAL] The cuentra in me own claim number contodo gusto verifico into a quesi and must culpassenego devido alguerroro etc. etc. Pero.
[CUSTOMER][NEUTRAL] OK, OK, yeah.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Acosta la la la contremosel contremos la de nega justtees.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] Mhm. Uh-huh.
[CUSTOMER][NEUTRAL] Cele man I fax.
[AGENT][NEUTRAL] Corso puesto la porter alina.
[CUSTOMER][NEUTRAL] Maria [PII] representante Jose [PII] and [PII] says no, no, no ranquiloranquilo er el osterees insincon de cuatrodos stress cudodemoses explicas the beneficios at the king you said.
[AGENT][NEUTRAL] This pi.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] Uh, claims department.
[CUSTOMER][NEUTRAL] Claims department perfecto no solos and contra porquete taki pero no sotrojalonemoel momento OK cuando eso er rescia.
[AGENT][NEUTRAL] you said.
[AGENT][NEUTRAL] So
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] In the Maria.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII], they have that
[AGENT][NEUTRAL] Put singing.
[CUSTOMER][NEUTRAL] Senoralocuha no no tranquilodioto.
[AGENT][MIXED] Sio solamente perfecto excellentevamoses er el el facts incluendola explicas in the beneficio de que bio de parte de pele gando cerclamosineargoriaio deport namalebimbierneva mental glamo atrave the facts ascio demoraviallo declaresta siesta clamao negalo and part pele barnares unevares puestaviciendo queres duplicado.
[CUSTOMER][NEUTRAL] OK
[AGENT][POSITIVE] And to sane and bioso state and bien el reclamun I mean the perfect.
[CUSTOMER][NEUTRAL] Eso loquemandare update the queen queer.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] Pereso estacciendo o porquelocona representantea representante [PII] billing the billing department Alena.
[AGENT][POSITIVE] Perfect.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] [PII] quelenofiqueal billing department quelottiquefaiar inotros porelado deca levamoja facier la pricaion de beneficios de la de nega doses, OK.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Excellent. Perfect.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] One momento momento momentogo.
[AGENT][NEUTRAL] I
[CUSTOMER][NEUTRAL] Simeon podio malojoen contramos lie benefia momento OK porquemijefatabo cando momentico.
[AGENT][NEUTRAL] T.
[CUSTOMER][NEUTRAL] My.
[AGENT][NEUTRAL] So partduino alguo polipele or solamentelamente.
[CUSTOMER][POSITIVE] Like it
[CUSTOMER][NEUTRAL] Anteroavio via apena pen las America.
[AGENT][NEUTRAL] Mm, yeah, I.
[CUSTOMER][NEUTRAL] Avocado peron auto.
[AGENT][NEUTRAL] No
[AGENT][NEUTRAL] See, no, no, per person.
[CUSTOMER][NEUTRAL] What?
[CUSTOMER][NEUTRAL] OK, ayao bucado auto cuantocuentre Joselo amend that fas, OK.
[AGENT][POSITIVE] Excellent, perfecto.
[CUSTOMER][NEUTRAL] Nope.
[AGENT][POSITIVE] Muchi gracias.
[CUSTOMER][NEUTRAL] OK, ranquilo Denada.
[CUSTOMER][NEGATIVE] No, no, perano Marian on the fat you see no pajama.
[CUSTOMER][NEUTRAL] Mm, OK, OK, no procurecasemanda buenas start dejalostos, OK.
[AGENT][NEUTRAL] Get me porto.
[CUSTOMER][NEUTRAL] Ito igual graciaoramar.
[CUSTOMER][NEUTRAL] I see
[AGENT][NEUTRAL] And estecao loosque desperada queer man clamos pole quelo mbi atrave the facts aero que in there.
[CUSTOMER][NEUTRAL] OK, it it comoqueendo.
[AGENT][NEUTRAL] So
[AGENT][NEUTRAL] Bueno lolodia aaa.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] I miss on la una quapelata.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh, SFX balimata manana atamimaa.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh, OK, OK, OK, wait.
[AGENT][NEUTRAL] Mastro fact processo detiquatro the the refresh on the commorere car and movingquesa resando.
[AGENT][NEUTRAL] Does the polos noguta is but we don't know.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Hey, do that.
[CUSTOMER][NEUTRAL] OK, domo para para para tato is the
[CUSTOMER][NEUTRAL] The era que ques beneficiopoliel porquesi old porquenotigen caso porquesi er el momentoca querigan quesi and tonses el celepaga in us alo de la part to parasiel collectorde bars de pago no or bapti no.
[AGENT][NEUTRAL] What it's supposed to
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] None can baptist of better reclass and el beneficio detamente.
[CUSTOMER][NEUTRAL] So you don't papa pa.
[AGENT][NEUTRAL] Tendrios sequebueno el baptist el el pago de los delo serviciosusqueon contact to colalalala compania the collection perrequeremoverlaus de logos entreo entreesos comptant to baptist commola collection use apo de cuerdocommo moa resolvareo yeah remolao the the the.
[CUSTOMER][NEUTRAL] I will.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] The la Compania collection.
[CUSTOMER][NEUTRAL] Uh, OK, come see see I I see you know.
[AGENT][NEUTRAL] And it's a
[AGENT][NEUTRAL] Clarosa tea and secure and el pagoerte desmosuste baruna notification the part pele handles mosa reclamo quepagoekis canidsote pueloya al bare oral alitio the collection is boo esta cuenta japago.
[CUSTOMER][NEUTRAL] Ah, Isabe.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEGATIVE] And no, no one, no.
[CUSTOMER][POSITIVE] OK, no, no, a serious one preta para paraque mhm and that yeah, yeah, make it a lot.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] See, we said no.
[CUSTOMER][NEUTRAL] Etaconicina.
[CUSTOMER][NEUTRAL] no sir but don't know.
[AGENT][NEUTRAL] OK, soloira medijo elcases [PII] es a no direction the [PII].
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] No, it is because it's a porta la casa mhm sorry, it's a la casa.
[AGENT][NEGATIVE] [PII] er direction and mala correspondencia they were for us.
[CUSTOMER][NEUTRAL] Oh morning and say it's a it's a.
[AGENT][POSITIVE] Perfect it was for and I am a public punto con cuentosamente I used porimonit torianoamentelo reclamosevimos barely status of reclamosi momentoito dees car direct and and
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Is that so mhm.
[CUSTOMER][POSITIVE] Excellent oh my Santa.
[CUSTOMER][NEUTRAL] If I don't.
[AGENT][NEUTRAL] That's a
[AGENT][NEUTRAL] Clara sees a for tournament is a person of in the company condotiengenesindo lomismo is is and it's a confusion as you know.
[CUSTOMER][NEUTRAL] You know like.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Nothing and uh
[AGENT][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] The not saying no, no.
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] It's that, you know, it's a it's on it's on no apos we problematica part re errara.
[CUSTOMER][NEUTRAL] I no no no no any case.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] Flat.
[CUSTOMER][NEUTRAL] Ira.
[AGENT][NEUTRAL] The first of first derecho to personnel to to inform information makers information personal is to recho solicital in the momentotequierra tanto [PII].
[CUSTOMER][NEUTRAL] I put it there that's it I mean like I see.
[CUSTOMER][NEUTRAL] Like
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Excellent.
[CUSTOMER][NEUTRAL] I know.
[AGENT][NEUTRAL] It's.
[CUSTOMER][NEUTRAL] That you
[CUSTOMER][NEGATIVE] So er no graciati like.