AccountId: 011433970860
ContactId: 613b9f8a-6bec-4d7a-97fb-5682bb661619
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 7469 ms
Total Talk Time (AGENT): 4379 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/21/613b9f8a-6bec-4d7a-97fb-5682bb661619_20250521T22:13_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. May I help you?
[AGENT][POSITIVE] Good afternoon.