AccountId: 011433970860
ContactId: 61337ecf-87fd-4af7-b2c1-5b86dafc73f9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 7900 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 1120 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/28/61337ecf-87fd-4af7-b2c1-5b86dafc73f9_20250428T16:39_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] Hello.