AccountId: 011433970860
ContactId: 60fb60eb-63b3-4cf2-a5dd-e1aa15feb963
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 473920 ms
Total Talk Time (AGENT): 205370 ms
Total Talk Time (CUSTOMER): 181070 ms
Interruptions: 0
Overall Sentiment: AGENT=0.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/26/60fb60eb-63b3-4cf2-a5dd-e1aa15feb963_20250626T13:18_UTC.wav
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[AGENT][NEUTRAL] We one of the uh augusto.
[CUSTOMER][POSITIVE] an amazing number of
[CUSTOMER][NEUTRAL] Sibuenosia minore irreli [PII].
[CUSTOMER][NEUTRAL] Better knows what
[AGENT][NEUTRAL] One of the [PII].
[CUSTOMER][NEUTRAL] OK, just a lie travajo but I wanna do that it's a cliento test um just the reciendo.
[CUSTOMER][NEUTRAL] Unbi the uncopay the the unpeellita I justsejo delimi says er.
[CUSTOMER][NEUTRAL] Oh loca toca to the claim I hunger quesamentolo nega el for payment put a number of the claim raque support forward.
[AGENT][NEUTRAL] the police.
[CUSTOMER][NEUTRAL] Epoo is.
[CUSTOMER][NEUTRAL] And out of patient is $0.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Cinco Cero.
[CUSTOMER][NEUTRAL] Does say the the says.
[CUSTOMER][NEUTRAL] A L O.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] Yeah yeah.
[AGENT][NEUTRAL] OK, so [PII].
[CUSTOMER][NEUTRAL] That I ento december when you mean nooa.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Into says resins.
[AGENT][NEUTRAL] sales a direct aparmento.
[CUSTOMER][NEGATIVE] No, I mi casay munanotamentemi mi travajola noseso la cambiar le laments.
[AGENT][NEUTRAL] And
[AGENT][POSITIVE] see, see that's good.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] [PII] [PII].
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] [PII] retrerogatos it's a lacure.
[AGENT][NEUTRAL] Uh, no, samba.
[CUSTOMER][NEUTRAL] Oh, OK. OK.
[AGENT][NEUTRAL] Gonzales association.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEGATIVE] one of lemon in no proportion benefici.
[CUSTOMER][NEUTRAL] See which is my
[AGENT][NEUTRAL] In me.
[CUSTOMER][NEUTRAL] See, see.
[CUSTOMER][NEUTRAL] Its [PII].
[AGENT][NEUTRAL] OK guys just [PII].
[CUSTOMER][NEUTRAL] Can you?
[AGENT][NEUTRAL] So proportional information.
[AGENT][NEUTRAL] So I'm on the phone.
[AGENT][POSITIVE] OK, I'm mucha gracia peaa [PII] um to say is resina de layer his time in the ventura [PII].
[CUSTOMER][NEUTRAL] Seelelape a little he cannot see in the colo here.
[AGENT][NEUTRAL] When
[AGENT][NEUTRAL] OK, see ultraso.
[AGENT][POSITIVE] See, perfect.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] So is the cuentozola desnetos sus principal.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] Loses partic principal.
[AGENT][NEUTRAL] In
[CUSTOMER][NEUTRAL] Can
[AGENT][NEUTRAL] Um
[AGENT][NEUTRAL] So principal.
[AGENT][NEUTRAL] Iso el pago de sciento eincolaresitiosentaos no de jaron montocommo despagooseparest serviio preo apele um.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Less princito de la part.
[AGENT][NEUTRAL] permit services.
[CUSTOMER][NEUTRAL] See, que no quepa like queredoor momento condo consul principal lolonlia APL is el que qua.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, but
[CUSTOMER][NEUTRAL] Kebo [PII].
[AGENT][NEUTRAL] And [PII] and no par.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Well
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] In una er excis on the lemons and no visa era processcla.
[CUSTOMER][NEUTRAL] OK, OK. See you in your name.
[CUSTOMER][NEUTRAL] Italian you see you'll say just say a question the tango he malacos you take to thee clara you can be the question you know I'm a problem poque just to go and yes they don't have to prime a man pot.
[AGENT][NEUTRAL] Yeah, see.
[CUSTOMER][NEUTRAL] Per sequelajola pacienteendotaojo.
[AGENT][NEUTRAL] Carna iso and like beneficios is unuste de do scientos no when they say er napagos gente cincoidos suma do canids nose cone ocho is gente cincoidos.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] A second total de cuatrosinosqueel cargo total dereclamo but no incao paraqueapele pueda curi cantalouppa opogran so there is a service.
[CUSTOMER][NEUTRAL] Isado
[CUSTOMER][NEUTRAL] OK, OK, muchisima gracia. So the me trabeamalloo i cantos and being unreclamo que queloquaarent reported del copaodi.
[AGENT][NEUTRAL] Correct, and the beneficios the part the the erna conel montolica commode silica is the er.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK, OK, Muchi ma gracia.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] No, yeah, it's seriato muchis marai mhm bye bye.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] Yes