AccountId: 011433970860
ContactId: 60eddfef-b839-4656-ab3b-fa0f3c03ea43
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4159 ms
Total Talk Time (AGENT): 2370 ms
Total Talk Time (CUSTOMER): 679 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/06/60eddfef-b839-4656-ab3b-fa0f3c03ea43_20250506T17:24_UTC.wav
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[AGENT][POSITIVE] Thank you for calling this is.
[CUSTOMER][POSITIVE] Thank