AccountId: 011433970860
ContactId: 60e7923f-526d-477f-8fa2-7a0b5931f5bd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 204839 ms
Total Talk Time (AGENT): 52741 ms
Total Talk Time (CUSTOMER): 58033 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/30/60e7923f-526d-477f-8fa2-7a0b5931f5bd_20250530T13:12_UTC.wav
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[AGENT][NEUTRAL] Without this thing in my American public right [PII].
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Oh yeah.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEGATIVE] Oh no we not here.
[AGENT][NEUTRAL] See cushion.
[CUSTOMER][NEUTRAL] So.
[AGENT][NEUTRAL] What is the number of the upper part.
[CUSTOMER][NEUTRAL] No er no no no relia.
[AGENT][NEUTRAL] Oh, OK.
[AGENT][POSITIVE] The quality number they were.
[CUSTOMER][NEUTRAL] She sue or your dress.
[AGENT][NEUTRAL] It's.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] K E N A I L U R.
[CUSTOMER][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Abril Cinco dea unit.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Peron.
[CUSTOMER][NEUTRAL] Oh yeah.
[AGENT][NEUTRAL] Um, CMS cushion.
[CUSTOMER][NEUTRAL] Oh, I see.
[AGENT][NEUTRAL] Elsa la peas.
[CUSTOMER][NEUTRAL] P Pedro I innando.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Adneto.
[CUSTOMER][NEUTRAL] Igriega thejo.
[CUSTOMER][NEUTRAL] It is Raul
[CUSTOMER][NEUTRAL] All they all that
[CUSTOMER][NEUTRAL] Ah, the America.
[AGENT][NEUTRAL] semi cuatroo el cinco devito.
[CUSTOMER][NEUTRAL] A
[CUSTOMER][NEUTRAL] Cincoabri
[CUSTOMER][NEUTRAL] You know.
[AGENT][NEUTRAL] No no nothing unapoliasecon no sotrocomosa reta on the travaja.
[CUSTOMER][NEUTRAL] Alpha
[CUSTOMER][NEUTRAL] Vitamins that what I do is.
[CUSTOMER][NEUTRAL] Oh yeah.
[AGENT][NEUTRAL] The medical alpha vitamin.
[CUSTOMER][NEUTRAL] I have vitamin vitamins, laboratories.
[AGENT][NEUTRAL] You know tremolo tampososturava contra conos no.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, well.
[AGENT][NEUTRAL] See you. OK bye.