AccountId: 011433970860
ContactId: 60cf2fc7-6edd-45eb-83d0-c815c9f509c8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2599 ms
Total Talk Time (AGENT): 2599 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/17/60cf2fc7-6edd-45eb-83d0-c815c9f509c8_20250317T16:09_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling American Public Life. This is [PII].