AccountId: 011433970860
ContactId: 60c8601c-4124-488b-bac9-78fcceb92a60
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 720 ms
Total Talk Time (AGENT): 720 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/08/60c8601c-4124-488b-bac9-78fcceb92a60_20250108T20:15_UTC.wav
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[AGENT][POSITIVE] And thank you for