AccountId: 011433970860
ContactId: 60afc4ec-7690-460c-8492-18f30cd68e72
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 11810 ms
Total Talk Time (AGENT): 5060 ms
Total Talk Time (CUSTOMER): 4040 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/20/60afc4ec-7690-460c-8492-18f30cd68e72_20250220T17:41_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good morning. Thanks for calling APL. This is speaking. May I help you?
[CUSTOMER][NEUTRAL] they
[CUSTOMER][POSITIVE] Yes, good afternoon.
[AGENT][NEUTRAL] OK, and how may I assist you today?