AccountId: 011433970860
ContactId: 60af86a7-905f-4074-b623-880225cfe4d6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 27739 ms
Total Talk Time (AGENT): 8190 ms
Total Talk Time (CUSTOMER): 5770 ms
Interruptions: 0
Overall Sentiment: AGENT=1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/20/60af86a7-905f-4074-b623-880225cfe4d6_20250520T17:15_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. May I help you?
[CUSTOMER][NEUTRAL] Um
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Now
[CUSTOMER][NEUTRAL] know
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.
[AGENT][POSITIVE] Thank
[AGENT][NEUTRAL] OK, I can barely hear you.
[CUSTOMER][NEUTRAL] Well.
[CUSTOMER][NEUTRAL] Am I audible now?