AccountId: 011433970860
ContactId: 60743c27-5e4e-45e0-8e44-0fa25863ec5d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 368589 ms
Total Talk Time (AGENT): 167060 ms
Total Talk Time (CUSTOMER): 119179 ms
Interruptions: 0
Overall Sentiment: AGENT=0.1, CUSTOMER=-0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/05/60743c27-5e4e-45e0-8e44-0fa25863ec5d_20250505T14:39_UTC.wav
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[AGENT][NEUTRAL] one of the uh.
[CUSTOMER][NEUTRAL] Olalao.
[AGENT][NEUTRAL] one of the years and the other way.
[CUSTOMER][NEUTRAL] in the.
[CUSTOMER][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] Oh this the um the luci the only game that I can see you know recitevicainadda.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And uh.
[CUSTOMER][NEUTRAL] Cerrodos cinco erro predo cuatrose.
[AGENT][NEUTRAL] Cinco.
[CUSTOMER][NEUTRAL] Tredo Quatrosse.
[AGENT][NEUTRAL] Those quattro permit on the gracias.
[AGENT][NEUTRAL] Soera Burgos?
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] systems.
[CUSTOMER][NEUTRAL] Novemberinco.
[CUSTOMER][NEUTRAL] Yeah scients in lane 30 the tele for another single quattro quattro.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] democracy testing for electronico associa.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Which is in gracias for verificaciongos and don't remo as a quantanos in reclamogos.
[CUSTOMER][NEUTRAL] Asimoreseman.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Its lamento Guoia the SCA is the er cincoloor Mark Fishman.
[CUSTOMER][NEGATIVE] No, no, it's, it's just a rando.
[AGENT][NEUTRAL] OK, le preunto quebequeunnicamo camo vidoor part suyoses the dia the abs me cinco for process dia beindiabri bein cinco declamo noting.
[CUSTOMER][NEUTRAL] You
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] inclusive and he had als congaloma visa le.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] In the sad.
[AGENT][NEUTRAL] OK, [PII] noser, no, no process no email.
[AGENT][NEUTRAL] Um, but it was no nove on directly on a system like I say actually a.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII] or remo que estos just a process Ion.
[AGENT][NEUTRAL] It's on it.
[CUSTOMER][NEUTRAL] See, I'll probably in my.
[AGENT][NEUTRAL] I said
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Can you.
[CUSTOMER][NEUTRAL] But.
[CUSTOMER][NEUTRAL] I see.
[AGENT][NEUTRAL] But our website
[CUSTOMER][NEUTRAL] The man that put a website you uncle like you put the noo.
[AGENT][NEUTRAL] Uti cuentos and then website.
[AGENT][NEUTRAL] Oo.
[CUSTOMER][NEUTRAL] See as ay.
[AGENT][NEUTRAL] OK, that was a verific permit.
[AGENT][NEUTRAL] I'm also an acquaintance.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] Estamos esperando er confirmation yeah.
[AGENT][NEUTRAL] Alceros pesoa er la cuento in embargo noterminola.
[CUSTOMER][NEUTRAL] Come on go for myself.
[AGENT][NEUTRAL] The [PII] C.
[CUSTOMER][NEUTRAL] See, my uncle to the porter and no no put for super complicade is so on but in a document.
[CUSTOMER][NEUTRAL] Lima
[AGENT][NEGATIVE] Look boo era urgos is retard the utilartro system de factsel factouit to masrapido Ique BS informacion depole system.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] He put facillota.
[AGENT][NEUTRAL] Lomos the the las for documentsor correore a PO box autobiuste querea la cuento in Marine problems la cuenta and uh suaveel fact una for mas rapier.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] OK, el factes uno osteieterese simple no de cuatrodore.
[AGENT][POSITIVE] Yes yes, correct.
[CUSTOMER][NEUTRAL] OK, Tavi Gracia.
[AGENT][NEUTRAL] And.
[CUSTOMER][NEUTRAL] No, it's a the.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Gracia.