AccountId: 011433970860
ContactId: 60681e13-a4f1-40b9-9c89-a3e16526f105
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5000 ms
Total Talk Time (AGENT): 2860 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/20/60681e13-a4f1-40b9-9c89-a3e16526f105_20250620T18:25_UTC.wav
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[AGENT][NEUTRAL] This is [PII]. How can I help you?