AccountId: 011433970860
ContactId: 603ad465-9ceb-4a9a-bf6c-9aa9d05adfea
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 148229 ms
Total Talk Time (AGENT): 41120 ms
Total Talk Time (CUSTOMER): 54167 ms
Interruptions: 0
Overall Sentiment: AGENT=0.5, CUSTOMER=-0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/27/603ad465-9ceb-4a9a-bf6c-9aa9d05adfea_20250327T15:35_UTC.wav
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[AGENT][NEUTRAL] Gracia mad American Public Life. My name is [PII]. Come on.
[CUSTOMER][NEUTRAL] Ola [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] See that no [PII].
[CUSTOMER][NEGATIVE] Oh shoot
[CUSTOMER][NEUTRAL] I don't know, but the other information.
[AGENT][NEUTRAL] See, and one of the the procoeo.
[CUSTOMER][NEUTRAL] Of the toilet guy
[CUSTOMER][NEUTRAL] Sierra say
[CUSTOMER][NEGATIVE] Pincuenta Cincocier church.
[AGENT][NEUTRAL] Is the number telephone.
[CUSTOMER][NEUTRAL] See that you say?
[CUSTOMER][NEUTRAL] Residenta
[CUSTOMER][NEUTRAL] No it's a C.
[AGENT][NEUTRAL] OK, que queresabel, um, elliato de la.
[CUSTOMER][NEUTRAL] Sepoque and Marian Pero um Marian Pero el una fromacion de la Crujia.
[CUSTOMER][NEUTRAL] Yes I yes I am on now no was [PII].
[AGENT][NEUTRAL] Signorrecimos and Martes um so avian and processo.
[CUSTOMER][NEUTRAL] And a momento and a momento process out them [PII] on email.
[AGENT][NEUTRAL] Um, the status and then website is the peron no no inviamos notificationes [PII] puedes the uh-huh cherene.
[CUSTOMER][NEUTRAL] No
[CUSTOMER][NEUTRAL] He didn't agua et out uh aguafe a limit but uh rosa caso.
[AGENT][NEUTRAL] I say se puede montadiSDS.
[CUSTOMER][NEUTRAL] I see
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, but she's in my gracia.
[AGENT][POSITIVE] [PII].
[CUSTOMER][NEUTRAL] No, no, so I went to that, that's.
[AGENT][NEUTRAL] OK, that's the one that just being about American Public Life bye.
[CUSTOMER][NEUTRAL] Well
[CUSTOMER][NEUTRAL] Alright bye bye.