AccountId: 011433970860
ContactId: 60290f42-9a0f-40e7-a293-d3ce3648333b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 116569 ms
Total Talk Time (AGENT): 37815 ms
Total Talk Time (CUSTOMER): 65917 ms
Interruptions: 1
Overall Sentiment: AGENT=0.9, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/23/60290f42-9a0f-40e7-a293-d3ce3648333b_20250123T19:50_UTC.wav
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[AGENT][POSITIVE] Gracias American public life. My number is [PII] are you that.
[CUSTOMER][NEUTRAL] All sit in your in array.
[AGENT][NEUTRAL] OK, look what that call a number of the police.
[CUSTOMER][NEUTRAL] OK, and I'm gonna put some lacro intidos.
[CUSTOMER][NEUTRAL] N 6 M.
[AGENT][NEUTRAL] He's the number at telephone number per hour.
[CUSTOMER][NEUTRAL] Yeah, they should say don't think.
[CUSTOMER][NEUTRAL] Sorry, I should say the thing.
[AGENT][POSITIVE] Funny.
[AGENT][NEUTRAL] Um, it's a scient.
[CUSTOMER][NEUTRAL] No I used to say it's the same like what.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Injoque to visit vire.
[CUSTOMER][NEUTRAL] You know, and I'm I don't be I'm home [PII] one.
[AGENT][NEUTRAL] OK, so no guarantees a beneficios as a resore clamo sperona consulta la polia noloubre um.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] I.
[CUSTOMER][NEUTRAL] See if we're not we're not gonna so then that's go.
[AGENT][NEUTRAL] The
[AGENT][NEUTRAL] If I wanna no, no loubreloquesic cure sit on prosemientoicina del medic contoslecubrasatrecientos in cuenta resora.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK, ma'am is we.
[AGENT][NEUTRAL] see the another ma?
[CUSTOMER][NEUTRAL] No, so you have.
[AGENT][NEUTRAL] OK, [PII] Public Life bye.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Bye.