AccountId: 011433970860
ContactId: 600687f3-c9cb-49a4-a6d7-b9d7a4fb7a50
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 139869 ms
Total Talk Time (AGENT): 44260 ms
Total Talk Time (CUSTOMER): 82346 ms
Interruptions: 1
Overall Sentiment: AGENT=0.5, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/25/600687f3-c9cb-49a4-a6d7-b9d7a4fb7a50_20250325T20:03_UTC.wav
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[AGENT][NEUTRAL] That's just for your my American Public Life. I mean I'm just Monica. Come on while you there.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][POSITIVE] See, when I got the Monica minore [PII] Monika is to yamano porque 10 tea er er at the end he what what a beneficio.
[AGENT][NEUTRAL] telephony.
[CUSTOMER][NEUTRAL] Ererocinco.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] I yes and number of the police.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] And patient zeros dosochoo chores.
[AGENT][NEUTRAL] Yeah, no nasipaciente.
[CUSTOMER][NEUTRAL] OK. Your number is [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEGATIVE] de la cuenta lanta.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII] cinco.
[AGENT][NEUTRAL] Yes yes Imedi joke necessita nefis.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] She is a nova de cuando is beneficiodiene but uh.
[CUSTOMER][NEUTRAL] But uh I don't know who Trason is.
[AGENT][NEUTRAL] Oh, OK, so no guaranteesaos beneficiosquerecios clamo la poliasista activva de elia primero de dire dos mildentidos, um, parosemientos and officeicina mediole cubratados mindolareordia yeso paralepagarnedule copago coinsurance.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] So it's the miola de poilla.
[AGENT][NEUTRAL] [PII]. Mhm.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Mm, yeah. OK.
[CUSTOMER][POSITIVE] [PII] [PII], no, yeah [PII] [PII].
[AGENT][POSITIVE] [PII].
[AGENT][NEUTRAL] Oh you don't know.
[AGENT][NEUTRAL] I'll see you when the address is be my American Public Life. Bye.
[CUSTOMER][NEUTRAL] You bye.