AccountId: 011433970860
ContactId: 6001e90b-ff99-4403-9c4c-8927ab5e3116
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 122430 ms
Total Talk Time (AGENT): 36369 ms
Total Talk Time (CUSTOMER): 56977 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=-0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/28/6001e90b-ff99-4403-9c4c-8927ab5e3116_20250328T18:51_UTC.wav
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[AGENT][NEUTRAL] That's to be my American Public Life [PII] Monica Comapoa.
[CUSTOMER][NEUTRAL] Ola Monica esperanza de traves paratropaciente.
[AGENT][NEUTRAL] OK and you call telephone.
[CUSTOMER][NEUTRAL] Ciete [PII] says [PII].
[AGENT][POSITIVE] Gracias yeah no depolia.
[CUSTOMER][NEGATIVE] It's erro [PII] says erro.
[AGENT][NEUTRAL] And no sciente.
[CUSTOMER][NEUTRAL] [PII], no [PII] says pento delta.
[AGENT][NEUTRAL] Comma.
[CUSTOMER][NEUTRAL] Uh paraserlo beneficio dea the outpatient queatinum prose demento see.
[AGENT][NEUTRAL] Now patient
[AGENT][NEGATIVE] So no los beneficiosque reciore clamolapolia de yele cussietein rescientosincuenta la resorano parapagardele copago of coinsurance um.
[AGENT][NEUTRAL] Asitaineto depole.
[CUSTOMER][NEUTRAL] Oh wow, OK.
[CUSTOMER][NEUTRAL] So.
[CUSTOMER][NEGATIVE] So tine seemil reintosincuenta.
[AGENT][NEUTRAL] See, mhm.
[CUSTOMER][NEUTRAL] In [PII].
[AGENT][NEUTRAL] Um, de [PII].
[CUSTOMER][NEUTRAL] Oh FA OK.
[CUSTOMER][POSITIVE] OK, perfecto. So tiennetopolemiraquebueno. OK, so also to nombre la fecha deoyas todo.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] Cia Gomas.
[CUSTOMER][NEUTRAL] No, it's just to muchisima gracia [PII] semana cuese algo bye bye.
[AGENT][NEUTRAL] OK, I want the I just yeah.
[AGENT][NEUTRAL] You want. Bye.