AccountId: 011433970860
ContactId: 5f9e93bb-a532-4ee9-b16c-166ca8800ca6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 252259 ms
Total Talk Time (AGENT): 103382 ms
Total Talk Time (CUSTOMER): 130402 ms
Interruptions: 0
Overall Sentiment: AGENT=0.5, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/24/5f9e93bb-a532-4ee9-b16c-166ca8800ca6_20250624T20:07_UTC.wav
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[AGENT][NEUTRAL] This.
[CUSTOMER][NEUTRAL] Hello book 444.
[AGENT][NEUTRAL] I'm gonna put.
[CUSTOMER][NEUTRAL] Uh, [PII], the prime health physician.
[AGENT][POSITIVE] We want to start this, yeah.
[CUSTOMER][NEUTRAL] Get me the Mexico una email conel invoice the ATL pero menu.
[CUSTOMER][NEUTRAL] Yeah my online.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello, Miss [PII].
[CUSTOMER][NEUTRAL] Female.
[CUSTOMER][NEUTRAL] Alone, no yeah.
[AGENT][POSITIVE] I see. I see that's good.
[CUSTOMER][NEUTRAL] See, see
[CUSTOMER][NEUTRAL] OK, er, queer log in and unvo and unvo portal para op in voice estandolopeo medii que no rea cuenta con con numero con numero the the groupo in to nose ok no noeso and.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] When you come on telephone.
[AGENT][NEUTRAL] And Tenna.
[AGENT][NEUTRAL] Uh permittamenegundo.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][POSITIVE] OK, perfect. uh
[CUSTOMER][NEUTRAL] It's can be portal.
[AGENT][NEUTRAL] She can seal locuenta.
[CUSTOMER][NEUTRAL] Oh that one.
[CUSTOMER][POSITIVE] Exactly.
[CUSTOMER][POSITIVE] Yeah, luckily.
[AGENT][NEUTRAL] Jalareo or jalaya.
[CUSTOMER][NEUTRAL] You is she like reusel me e puelel password queredo in a second nolo cuenta sign.
[AGENT][NEUTRAL] OK, permittamente said una cuenta or.
[CUSTOMER][NEUTRAL] Got
[CUSTOMER][NEUTRAL] Cary.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Clarosto he entoses aura ella and the momentocute trading reservismore electronico conel quevia era la cuenta el paso embargo.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Portola.
[AGENT][NEUTRAL] In the, in the end.
[AGENT][NEUTRAL] Loerao is eer.
[AGENT][NEUTRAL] Solamente soloquetinier diana is a solamente corrobore numeral group ecor correo electoroelia via de la cuentan.
[CUSTOMER][NEUTRAL] Mhm mhm perfect groupon numero and zip code telefono in Belo records de depino PHP and DS next.
[AGENT][NEUTRAL] Is it
[CUSTOMER][NEGATIVE] E is an error. No user was found with the information that was entered. Please try again. CS or persisted. Please contact customer service of text.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] And you put it.
[CUSTOMER][NEUTRAL] Yeah, yes, it's all.
[AGENT][NEUTRAL] Mets.
[CUSTOMER][NEUTRAL] He claque gracias is a dostress nvere.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I say group uh mhm.
[AGENT][NEUTRAL] Prime health physicians.
[CUSTOMER][NEUTRAL] He's in your friend physicians.
[AGENT][NEUTRAL] Who cuenta proveor or per group.
[CUSTOMER][NEUTRAL] No, but a group of taxi group que broker to see um to your group.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Seele preunto lombreporeoarguroque quistamos.
[CUSTOMER][NEUTRAL] Lalaro.
[AGENT][NEUTRAL] electronicosa so.
[CUSTOMER][NEUTRAL] G
[CUSTOMER][NEUTRAL] It's [PII], no [PII].
[CUSTOMER][NEUTRAL] The [PII] also [PII].
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Me.
[CUSTOMER][NEUTRAL] Uh huh.
[CUSTOMER][NEUTRAL] [PII].