AccountId: 011433970860
ContactId: 5f8655c4-10e7-47d6-86be-6d4fc5599c2b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 36639 ms
Total Talk Time (AGENT): 20230 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/05/5f8655c4-10e7-47d6-86be-6d4fc5599c2b_20250605T13:27_UTC.wav
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[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][POSITIVE] Good morning. Thank you for calling ATL. This is [PII]. How may I assist you?
[AGENT][POSITIVE] Hello, good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] I'm not sure if you can hear me, but I cannot hear you. Please call us back at [PII]. No one in the line is connecting the call.