AccountId: 011433970860
ContactId: 5f58fd12-e61e-43ab-9d64-4addc30d31c0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 12840 ms
Total Talk Time (AGENT): 6832 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/13/5f58fd12-e61e-43ab-9d64-4addc30d31c0_20250213T14:27_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is.