AccountId: 011433970860
ContactId: 5f550fc4-a26e-4f21-8a96-35751d43d767
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 151759 ms
Total Talk Time (AGENT): 57907 ms
Total Talk Time (CUSTOMER): 73792 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/16/5f550fc4-a26e-4f21-8a96-35751d43d767_20250116T17:59_UTC.wav
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[AGENT][NEUTRAL] That's it for you at American Public Life. My number is [PII].
[CUSTOMER][NEUTRAL] All la [PII].
[AGENT][NEUTRAL] See you may I repeat this number.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII], it's the number of telephone.
[CUSTOMER][NEUTRAL] Dressino to see the dress yet and we 00 no, no, no.
[AGENT][NEUTRAL] the number of the policy.
[CUSTOMER][NEUTRAL] No depolia is
[CUSTOMER][NEUTRAL] Crado cinco cinco sinconsincono.
[AGENT][NEUTRAL] Yeah, no sciente.
[CUSTOMER][NEUTRAL] Marilela [PII] bar la fenovalootidos.
[AGENT][NEUTRAL] In medical canisita and assist you.
[CUSTOMER][NEUTRAL] She
[AGENT][NEUTRAL] get the beneficials.
[CUSTOMER][NEUTRAL] Uh, but I especially that but some very.
[CUSTOMER][NEUTRAL] In officeicina er ques are secure um decile or prose and doctor [PII] can look at de la polia.
[AGENT][NEUTRAL] See a lot beneficiosta [PII] reclamo um consultants and a medical lapolia no loubreloquevacurire sitting on process demientoicina de mediolecubrasatresmindo lares borano yes espada la pagar dole copago own coinsurance.
[CUSTOMER][NEUTRAL] And.
[CUSTOMER][NEUTRAL] For
[CUSTOMER][NEUTRAL] Uh, also.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] No notemochelamo.
[CUSTOMER][NEUTRAL] Yes is for um for uh paciente la polisa or a individual or a familiar milla.
[AGENT][NEUTRAL] Lostres miles um individual is theor familia lo masquepaga es nue de mil.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No, but Monica.
[AGENT][NEUTRAL] Not the name of numerals the referencia pero um puedoermi nori la fecha deo is Monica efe.
[AGENT][NEUTRAL] Algomaian.
[CUSTOMER][NEUTRAL] OK, Monika, no, much is.
[AGENT][NEUTRAL] See you integras is American Public Life bye.