AccountId: 011433970860
ContactId: 5f4c2ce2-40a5-43e2-83dc-69c2314283c1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 51360 ms
Total Talk Time (AGENT): 14642 ms
Total Talk Time (CUSTOMER): 27609 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/09/5f4c2ce2-40a5-43e2-83dc-69c2314283c1_20250509T14:49_UTC.wav
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[AGENT][NEUTRAL] APL, this is [PII].
[CUSTOMER][NEUTRAL] Hi, um,
[CUSTOMER][NEUTRAL] I need to speak to somebody in accounting or broker resources I just need to speak to somebody it's kind of timely.
[AGENT][NEUTRAL] Uh, how can I help you?
[CUSTOMER][NEUTRAL] Um, I can't get a hold of [PII]. I can't get a hold of [PII]. I can't get a hold of [PII]. Um, can you see if [PII] is available? This is [PII] from NAS please.
[AGENT][NEUTRAL] Uh, they are all out into an off work site meeting.
[CUSTOMER][POSITIVE] OK. All right. Thank you so much.
[AGENT][NEUTRAL] Is there someone else other than him? Maybe [PII] or [PII]?
[CUSTOMER][NEUTRAL] Bye-bye.
[CUSTOMER][NEUTRAL] No, it's, it's accounting. OK, thank you.
[AGENT][NEUTRAL] OK, they'll be back in on Monday.
[CUSTOMER][NEUTRAL] Mm bye bye.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK bye bye.