AccountId: 011433970860
ContactId: 5f498e3a-e1f7-4b4b-ba67-3f756bf91e43
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3740 ms
Total Talk Time (AGENT): 3740 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/29/5f498e3a-e1f7-4b4b-ba67-3f756bf91e43_20250129T14:37_UTC.wav
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[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. may I assist you?