AccountId: 011433970860
ContactId: 5f44c03f-5477-4f25-ac82-c9a28edaa915
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 6880 ms
Total Talk Time (AGENT): 3470 ms
Total Talk Time (CUSTOMER): 559 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/03/5f44c03f-5477-4f25-ac82-c9a28edaa915_20250203T21:41_UTC.wav
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[AGENT][POSITIVE] Thank you for contacting ATL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] About