AccountId: 011433970860
ContactId: 5f3efb85-2d25-48ff-a700-40186b94fbd8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 317750 ms
Total Talk Time (AGENT): 113928 ms
Total Talk Time (CUSTOMER): 154193 ms
Interruptions: 1
Overall Sentiment: AGENT=0.2, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/5f3efb85-2d25-48ff-a700-40186b94fbd8_20250623T13:29_UTC.wav
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[AGENT][NEUTRAL] one of the.
[CUSTOMER][NEUTRAL] See we're gonna be calling.
[AGENT][NEUTRAL] But yes.
[CUSTOMER][NEUTRAL] Uh, uh, see a questabayamandoor.
[CUSTOMER][NEUTRAL] Uh, it's supposed to is the polia cones as I said this me that oh a good medical pero er if he has a like a.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] Let me sad my dad won't build the um the er capital health.
[CUSTOMER][NEUTRAL] Uh, the cuatro meal.
[CUSTOMER][NEUTRAL] Anton says yoya medio porque queo soloindo laita Americariasi monitorque de corazon and to saysseos don't career toes mimotibu.
[CUSTOMER][NEUTRAL] let's see.
[CUSTOMER][NEUTRAL] Give me for the very kilo que pao OK.
[AGENT][NEUTRAL] And you.
[CUSTOMER][NEUTRAL] There's no say can say get the home plan.
[CUSTOMER][NEUTRAL] So.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] coalition.
[CUSTOMER][NEUTRAL] Me pero me pizza.
[AGENT][NEUTRAL] the police.
[CUSTOMER][NEUTRAL] Oh, [PII] see Aita.
[CUSTOMER][NEUTRAL] I said, uh.
[CUSTOMER][NEUTRAL] Cerrodos Quattrocinco.
[CUSTOMER][NEUTRAL] Oh no Nino says it's the number the [PII].
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] I take that.
[AGENT][NEUTRAL] Is.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEGATIVE] No, no.
[CUSTOMER][NEUTRAL] Oh, [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] s.
[CUSTOMER][NEUTRAL] Claroque see er er the telephone no unochoocho de rosiete unosiete sinconueve.
[CUSTOMER][NEUTRAL] Um my errodos rosiete you know.
[CUSTOMER][NEUTRAL] In immediateion warrantire card.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Which is gracias de cassa.
[CUSTOMER][NEUTRAL] Elcorreo electronico, ah, it's the casino.
[CUSTOMER][NEUTRAL] You roquetamiporoque uh
[CUSTOMER][NEUTRAL] Oh,
[CUSTOMER][NEUTRAL] Nomelo.
[AGENT][NEUTRAL] Ninololo.
[CUSTOMER][NEUTRAL] This is sit correa electronica.
[CUSTOMER][NEUTRAL] Oh the numer of the telephone no there.
[AGENT][NEUTRAL] No, no separate groups.
[AGENT][POSITIVE] electronicocilia is correct.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Just
[CUSTOMER][NEUTRAL] Second [PII]. I was it.
[AGENT][NEUTRAL] I
[CUSTOMER][NEUTRAL] See, I do.
[AGENT][NEGATIVE] Uh, no bueno o que reso una cuento de parte servicescio.
[AGENT][POSITIVE] He layman's correct.
[CUSTOMER][POSITIVE] It can like it's a good opera because apoa said.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] and
[CUSTOMER][POSITIVE] Good
[AGENT][NEUTRAL] When the
[AGENT][NEUTRAL] There's no espele man.
[AGENT][NEUTRAL] A solamente lear uh dental.
[AGENT][NEUTRAL] He ties by my uniforms.
[AGENT][NEUTRAL] Oh, and a TPA.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No no sins.
[CUSTOMER][NEUTRAL] The man said.
[CUSTOMER][NEUTRAL] The way not that working is the.
[CUSTOMER][NEUTRAL] Oque altar reso de la tarjeta.
[AGENT][NEUTRAL] Yeah, yeah.
[CUSTOMER][NEUTRAL] V
[AGENT][NEUTRAL] It's an auto say face.
[AGENT][NEUTRAL] Nuecinco cuatro cinco.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Cinco
[AGENT][POSITIVE] Yes yes.
[CUSTOMER][NEUTRAL] OK, OK, fine. Would you see my glasses?
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No solamente muchisimagra.
[AGENT][NEUTRAL] You.
[CUSTOMER][POSITIVE] Got you.
[CUSTOMER][NEUTRAL] With the on the.