AccountId: 011433970860
ContactId: 5f1f7ac2-b0b3-40ca-9074-7d402b1160f8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 63520 ms
Total Talk Time (AGENT): 23797 ms
Total Talk Time (CUSTOMER): 13141 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/10/5f1f7ac2-b0b3-40ca-9074-7d402b1160f8_20250410T17:25_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, this is [PII] calling from today's dental care team.
[AGENT][NEUTRAL] I'm sorry, it's uh very difficult to understand you. It sounds a bit muffled. Could you repeat that?
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah, this is [PII] calling from today's dental provider office.
[AGENT][NEUTRAL] OK, could you, what was your name? I'm sorry.
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] OK, um, and you said that this was.
[CUSTOMER][NEUTRAL] Hello, yeah.
[AGENT][NEUTRAL] I'm sorry?
[CUSTOMER][NEUTRAL] Can you hear me?
[AGENT][NEUTRAL] Um, kind of, it's, it's very difficult to understand what you're saying. Um, you did say that you're with a provider, is that right?
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.