AccountId: 011433970860
ContactId: 5f0dfd59-3ea5-479f-b89e-c15be58415d6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 247539 ms
Total Talk Time (AGENT): 106659 ms
Total Talk Time (CUSTOMER): 101258 ms
Interruptions: 1
Overall Sentiment: AGENT=0.2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/19/5f0dfd59-3ea5-479f-b89e-c15be58415d6_20250319T19:00_UTC.wav
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[AGENT][NEUTRAL] We're gonna start.
[CUSTOMER][NEUTRAL] When I started from [PII].
[AGENT][POSITIVE] We're gonna start this thing and I'm here come on.
[CUSTOMER][NEUTRAL] See see see polia activa.
[CUSTOMER][NEUTRAL] I said yeah that's.
[AGENT][NEUTRAL] Clair.
[CUSTOMER][NEGATIVE] Theodosincuenta.
[CUSTOMER][NEUTRAL] 0 what dress.
[AGENT][NEUTRAL] P.
[AGENT][NEUTRAL] OK, so you know verific police.
[CUSTOMER][NEUTRAL] Favre [PII] and telephone [PII] and [PII] [PII].
[AGENT][NEUTRAL] One.
[CUSTOMER][NEUTRAL] Coming on [PII] to come.
[AGENT][NEUTRAL] Just my grass for verification for union with your verificerispoliativa is correct.
[CUSTOMER][NEUTRAL] You your
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] So effective.
[CUSTOMER][NEUTRAL] like and like.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] This momento.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, when I'm gonna check it out, yes. Oh preunta de maximocute quepas is it's a yeah yeah.
[AGENT][NEUTRAL] I'm.
[CUSTOMER][NEUTRAL] See the maximum camino no max.
[AGENT][NEUTRAL] No we
[AGENT][NEUTRAL] Permit the form and the words to in a very a disclaimer poli.
[AGENT][NEUTRAL] Er lapo police celebating that dotis beneficios one beneficiospiliaciona as the maxi modes in commit.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] For the.
[AGENT][NEGATIVE] Laporias to maximo incomola de sales cuent beneficiarressal menosis.
[AGENT][NEUTRAL] Eltamento Menoracho or is considered outpatient Ivajo este beneficioernapolisa cure os to maximo de quiinto zola desorilla.
[CUSTOMER][NEUTRAL] OK, and micao brandjo oh yeah just barrazada you know don't norocayara so pero proto lose so include eso estantropeo deque hospitalism or working a party.
[AGENT][NEUTRAL] Also puesto er just er badda lustina cassa er seriadobajoel beneficio the hospital deo leosano.
[CUSTOMER][NEUTRAL] Oh, OK, OK, I, again I access uh, uh, where if you got quanto tangos momento contegatatoa the the the the stairs.
[AGENT][NEUTRAL] 74.
[CUSTOMER][NEUTRAL] I yeah.
[AGENT][NEUTRAL] As a momentomos gasso de los servicios and bus.
[CUSTOMER][POSITIVE] OK, OK, well I like you.
[AGENT][NEUTRAL] Al.
[CUSTOMER][NEUTRAL] No, senor.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] I think we.